Customer Relationship Manager (CRM)

Key Responsibilities

• Handle customer inquiries via phone, email, and in-person visits
• Maintain and build relationships with new and existing clients
• Manage client records and update customer database regularly
• Coordinate with production and logistics teams to ensure timely deliveries
• Collect feedback and resolve customer complaints promptly and professionally
• Support marketing and sales initiatives as needed
• Provide product information and assistance to customers

Requirements / Qualifications / Eligibility Criteria

• Education: Any qualification (Minimum 10+2; degree preferred)
• Experience: Freshers and experienced Female candidates are welcome
• Languages: Fluency in English and Hindi is mandatory (Malayalam is a plus)
• Good communication and interpersonal skills
• Basic computer proficiency (MS Office, email communication)
• Ability to work in a team and independently
• Customer-oriented mindset with a positive attitude
• Willingness to learn and adapt to company systems and processe

Benefits

• On-the-job training and support
• Career growth opportunities within the company
• Friendly and supportive work environment
• Performance-based incentives

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹20,000.00 per month

Location:

• Alappuzha, Kerala (Preferred)

Work Location: In person