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Customer Relationship Manager (CRM)

0 years

3 - 7 Lacs

Posted:9 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

  • Develop and Implement Strategies: Create and execute customer relationship management campaigns aimed at increasing customer loyalty and satisfaction. 2
  • Manage Customer Interactions: Maintain smooth communication with customers, promptly addressing their queries and managing complaints efficiently. 1
  • Analyze Customer Behavior: Monitor and analyze customer behavior to measure its impact on business outcomes, using insights to update and refine strategies. 1
  • Collaborate with Sales Teams: Work closely with sales teams to identify new customers, win back former customers, and enhance overall customer engagement. 1
  • Develop Universal Procedures: Prepare and apply a set of universal customer relationship procedures across all levels of the company to ensure consistency in customer service.
  • Reporting and Feedback: Regularly report on customer feedback and satisfaction metrics to senior management, providing insights for continuous improvement. 1

These responsibilities highlight the critical role of a CRM in fostering strong customer relationships and driving business success through effective customer management strategies.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹60,000.00 per month

Language:

  • English (Preferred)

Work Location: In person

Speak with the employer
+91 9799920407

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