Job
Description
Role Overview: As a Client Relationship Manager in our Interior Designing firm based in Raipur, your primary responsibility will be to cultivate and maintain positive relationships with clients throughout the design process. You will serve as the main point of contact, ensuring client satisfaction and facilitating effective communication between clients and our design team. The ideal candidate should possess excellent interpersonal skills and a proven track record in successful client management. Key Responsibilities: - Serve as the primary point of contact for all clients and vendors associated with projects - Interpret client requirements and ensure seamless coordination with internal departments for effective execution - Collaborate with multiple architects for quotations, negotiate terms, and finalize proposals in line with client expectations - Attend client meetings at their offices to thoroughly understand project needs - Develop comprehensive project packages covering consultancy fees, architectural design, landscaping, and 3D visualization - Train new CRM team members to ensure consistent service quality and process adherence - Schedule client meetings in coordination with Directors and document and share Minutes of Meetings (MOMs) post-client interactions - Delegate action points from Internal Orders (IOs) to relevant departments and ensure follow-ups - Conduct occasional site visits, maintain open communication with clients to address concerns, and strengthen relationships - Work with Vastu consultants, integrate their inputs with the design team, conduct field visits to assess prospective client sites, and monitor competitor activities - Meet with architects to evaluate their work and identify ideal vendor partnerships - Facilitate processing of client fees and maintain complete project documentation - Actively participate in meetings and strategic discussions related to project execution and client satisfaction Qualifications Required: - Education: Bachelor's degree preferred - Experience: Total work experience of 3-5 years preferred Note: Benefits include cell phone reimbursement, commuter assistance, leave encashment, paid time off, health insurance, paid sick time, and Provident Fund. This is a full-time permanent position that requires in-person work. Role Overview: As a Client Relationship Manager in our Interior Designing firm based in Raipur, your primary responsibility will be to cultivate and maintain positive relationships with clients throughout the design process. You will serve as the main point of contact, ensuring client satisfaction and facilitating effective communication between clients and our design team. The ideal candidate should possess excellent interpersonal skills and a proven track record in successful client management. Key Responsibilities: - Serve as the primary point of contact for all clients and vendors associated with projects - Interpret client requirements and ensure seamless coordination with internal departments for effective execution - Collaborate with multiple architects for quotations, negotiate terms, and finalize proposals in line with client expectations - Attend client meetings at their offices to thoroughly understand project needs - Develop comprehensive project packages covering consultancy fees, architectural design, landscaping, and 3D visualization - Train new CRM team members to ensure consistent service quality and process adherence - Schedule client meetings in coordination with Directors and document and share Minutes of Meetings (MOMs) post-client interactions - Delegate action points from Internal Orders (IOs) to relevant departments and ensure follow-ups - Conduct occasional site visits, maintain open communication with clients to address concerns, and strengthen relationships - Work with Vastu consultants, integrate their inputs with the design team, conduct field visits to assess prospective client sites, and monitor competitor activities - Meet with architects to evaluate their work and identify ideal vendor partnerships - Facilitate processing of client fees and maintain complete project documentation - Actively participate in meetings and strategic discussions related to project execution and client satisfaction Qualifications Required: - Education: Bachelor's degree preferred - Experience: Total work experience of 3-5 years preferred Note: Benefits include cell phone reimbursement, commuter assistance, leave encashment, paid time off, health insurance, paid sick time, and Provident Fund. This is a full-time permanent position that requires in-person work.
