Customer Relationship Manager (CRM)

The job involves being the main point of contact for customers after their booking, ensuring prompt resolution of customer queries, issues, and requests. You will need to coordinate between the sales team and customers to facilitate a smooth transition from pre-sales to post-sales. Additionally, you will assist in managing customer databases, lead status, and feedback collection, as well as updating and managing CRM software with all client interactions and activities. Your responsibilities will also include ensuring accurate documentation and adherence to company policies and RERA guidelines. This will involve working closely with legal and accounts teams for document review and approvals. Furthermore, you will be responsible for coordinating possession formalities, handover kits, and ensuring customer satisfaction during property handover. Gathering feedback and suggestions for service improvement will also be part of your role. Key skills and competencies for this position include excellent communication and interpersonal skills, knowledge of CRM tools such as Salesforce and Zoho, proficiency in MS Office, the ability to handle multiple clients and prioritize tasks, and strong customer service orientation with effective follow-up skills. Candidates should have a graduate degree in any discipline, with an MBA being preferred for managerial roles. Prior experience in real estate CRM is highly desirable. This is a full-time, permanent position with a day shift schedule. Proficiency in English is preferred, and the work location is in person.,