Customer Relationship Manager (CRM) Automobile

Job Description:

• Manage and maintain a strong relationship with existing and potential customers to ensure high customer satisfaction and retention.
• Act as the primary point of contact between Yamaha and its customers for all post-sales service and support.
• Implement CRM software and maintain up-to-date customer records, feedback, complaints, and interaction history.
• Analyze customer data and behavior to identify trends and opportunities for improving customer engagement and sales performance.
• Coordinate with sales, service, and marketing teams to ensure a seamless and consistent customer experience.
• Develop and execute customer loyalty programs and initiatives to increase customer retention and brand affinity.
• Handle and resolve customer complaints efficiently, ensuring timely communication and satisfaction.
• Monitor customer satisfaction metrics (NPS, CSAT) and take proactive steps to improve the customer journey.
• Conduct regular follow-ups with customers post-purchase, including service reminders, feedback collection, and product upgrades.
• Ensure compliance with company policies and industry standards in handling customer data and communications.
• Train dealership CRM executives and monitor performance of customer relations at dealer level.
• Prepare and present periodic CRM reports and performance analytics to management.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Provident Fund

Experience:

• Yamaha automobile: 1 year (Required)

Language:

• English (Required)

Work Location: In person

Speak with the employer
+91 9147090030