Customer Relationship Manager

Job Title: Customer Relationship Manager (CRM)

Location: Chennai, Tamil Nadu

Job Type: Full-Time, On-site

Salary: Competitive, based on experience

Preference : Male candidates Prefered.

About the Company: We are a leading real estate development company dedicated to delivering premium residential and commercial spaces. Our focus is on innovation, quality construction, and exceptional customer service, ensuring a superior experience for every client.

Job Summary: We are looking for a proactive and customer-focused Customer Relationship Manager (CRM) to manage client interactions and ensure customer satisfaction throughout the real estate purchase lifecycle. The ideal candidate will have a deep understanding of client servicing, excellent communication skills, and experience in real estate or similar service-driven industries.

Key Responsibilities:

• Serve as the primary point of contact for all customer inquiries and communications.
• Manage the end-to-end customer journey from booking to handover.
• Address customer concerns and resolve issues promptly and effectively.
• Coordinate with internal teams including sales, finance, legal, and site teams to fulfill customer requirements.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Assist in documentation, agreement signings, and registration processes.
• Organize and conduct site visits, meetings, and handover events.
• Build long-term relationships with clients to foster referrals and repeat business.
• Conduct regular follow-ups and feedback sessions with clients.
• Ensure timely collection of payments as per the agreed schedule.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field is required.
• Minimum of 5 years of experience in customer relationship or client servicing roles, preferably in real estate.
• Strong communication and interpersonal skills.
• Ability to manage multiple client accounts simultaneously.
• Proficient in CRM software and MS Office tools.
• Fluent in English and Tamil.
• High level of professionalism, patience, and customer empathy.

Languages:

• Fluency in English (written and spoken) is required.
• Proficiency in Tamil is mandatory.

Assets Required:

• Laptop
• Two-wheeler (mandatory for site visits and client meetings)

Benefits:

• Attractive salary with incentives.
• Opportunity to grow in a dynamic real estate environment.
• Supportive team culture and professional development programs.

Connect with HR Department on : 9019708400

Job Type: Full-time

Pay: ₹23,000.00 - ₹25,300.00 per month

Benefits:

• Flexible schedule

Work Location: In person