Customer Relationship Manager

Job Title: Customer Relationship Manager
Location: Jaipur
Department: Customer Experience
Employment Type: Full-time

About House of Armuse

House of Armuse is a luxury fashion brand known for its timeless Indian couture and bespoke craftsmanship. With a deep reverence for tradition and a flair for modern elegance, we cater to discerning clients across India and internationally. We believe in delivering not just garments, but immersive experiences that celebrate individuality, heritage, and style.

Role Overview

We are looking for a dynamic, customer-centric Customer Relationship Manager (CRM) who can nurture long-term relationships with our high-value clients and deliver a premium shopping experience. As a CRM, you will be the bridge between our brand and the client—ensuring every interaction reflects the ethos of House of Armuse.

Key Responsibilities

• Build, maintain, and grow strong, trusted relationships with existing and potential clients.
• Understand client preferences, past purchases, and upcoming needs to offer personalized product recommendations.
• Manage end-to-end client journeys—from pre-purchase styling consultations to post-sale follow-ups and feedback.
• Coordinate with design and production teams to ensure timely delivery and customization.
• Handle client escalations with empathy and professionalism, ensuring resolution that aligns with brand standards.
• Maintain and regularly update the customer database (CRM tools) with key details and insights.
• Develop and execute loyalty initiatives, festive campaigns, and clienteling events.
• Track client feedback and use insights to improve services and offerings.
• Work closely with retail, marketing, and e-commerce teams to ensure a seamless omnichannel experience.

Requirements

• 1+ years of experience in customer relationship management, preferably in luxury fashion, retail.
• Strong communication and interpersonal skills.
• Passion for fashion and a keen eye for styling.
• Experience working with CRM tools or customer databases.
• Ability to multitask and prioritize in a fast-paced, client-driven environment.
• Empathy, patience, and problem-solving mindset.
• Flexibility to attend client appointments, events, and store visits as needed.

Preferred Skills

• Prior experience in luxury retail or bridal/fashion couture segment.
• Knowledge of regional and international client preferences.
• Basic understanding of garment production timelines and processes.

Why Join Us?

At House of Armuse, you’re not just taking a job—you’re becoming part of a family that celebrates art, culture, and individual expression. Join us to shape unforgettable journeys for our clients and grow with one of India’s most promising fashion houses.

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person