Customer Relationship Manager

1 - 6 years

3 - 5 Lacs

Posted:13 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Setting customer expectations and revenue goals.
  • Identifying customer demands and requirements.
  • Developing plans to address customer-specific needs.
  • Dealing with people of different backgrounds and temperaments.
  • Solving customer issues and complaints.
  • Planning strategies for customer care and conflict resolution.
  • Cross-selling products and services to the customer.
  • Advising customers on cost-effectiveness.
  • Overseeing the activities of the sales team.
  • Offering exceptional customer service to customers.
  • Negotiating agreements with customers.
  • Maintaining good relationships with customers.
  • Approaching prospective customers to build rapport.
  • Taking feedback from customers to ensure they are satisfied with the service.
  • Adhering to all the rules and regulations of the company.
  • Researching the competitors and devising plans accordingly.
  • Staying updated with the latest ways to retain customers.

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