Customer Relationship Management Manager

Role Overview: As a Customer Relation Manager, your primary responsibility will be to develop and implement strong CRM strategies aimed at enhancing customer loyalty and retention. You will play a crucial role in conducting quality assurance surveys to evaluate customer satisfaction levels and utilizing the data obtained to address any areas of concern. It will be imperative for you to determine the structure of the CRM system and ensure its seamless operation across all relevant departments within the organization. Key Responsibilities: - Direct communication with customers through the CRM system to promptly address any issues and concerns - Monitor customer behavior and devise strategies to drive profitability - Maintain and foster customer relationships to boost ROI, retention rates, and overall satisfaction - Identify potential new customers and target markets, sharing relevant information with the concerned departments to optimize profitability Qualifications Required: - 1-2 years of experience in a similar role If you are interested in this opportunity, please send your CV to ebinelfred@gmail.com.,