Customer Relationship Management Manager - GOA

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About StayALYF

StayALYF is a premium vacation rental management company committed to maximising rental income for homeowners while delivering five-star guest experiences. From full-service property care to seamless guest management, we handle it all so our partners enjoy a worry-free ownership experience.

Role Overview

As a Customer Relationship Manager at StayALYF, you will be the face of our brand for property owners. You’ll play a key role in maintaining long-term relationships, managing critical operations, and driving growth through new acquisitions and referrals.

Key Responsibilities

• Owner Relationship Management:

• Serve as the primary point of contact for homeowners; build trust and long-term rapport through consistent and meaningful communication.

• Regular Engagement:

• Schedule and conduct regular calls, meetings, and property visits to address concerns, update owners on performance, and share insights.

• MIS Management & Reviews:

• Maintain updated MIS reports and dashboards. Present performance metrics, rental reports, and property updates to homeowners regularly.

• Issue Resolution:

• Handle owner escalations with speed and empathy. Coordinate with internal teams to resolve operational issues and ensure owner satisfaction.

• Referrals & Growth:

• Encourage and convert referrals from existing owners for both ALYF and StayALYF business lines.

• Agreement Management:

• Oversee onboarding, renewals, and execution of property management agreements in coordination with the legal and operations teams.

• New Property Acquisition:

• Actively identify and onboard new properties by pitching StayALYF’s value proposition to prospective homeowners.

Requirements

• 3–5 years of experience in relationship management, sales, hospitality, or real estate
• Excellent communication, negotiation, and interpersonal skills
• Strong problem-solving mindset with a customer-first approach
• Proficiency in using CRMs, Excel, and Google Workspace tools
• High ownership and accountability, with the ability to work independently
• Willingness to travel locally for meetings and property visits

What You’ll Love About Working with Us

• A dynamic, people-first company culture
• Exposure to the luxury hospitality and real estate ecosystem
• Growth opportunities across multiple business verticals
• A chance to build meaningful relationships with HNIs and property owners