Customer Relationship Management Executive

Role & responsibilities

Key Responsibilities:

1. Handle customer interactions over the phone in

   Tamil, Hindi, English

   with professionalism and empathy.
2. Maintain and update customer data in software and ensure smooth integration with

   Tally.

3. Coordinate with the sales and accounts to ensure prompt and accurate communication with customers.
4. Follow up with customers and sales person regarding  payments.
5. Maintain accurate records of customer transactions.
6. Assist accounts team in cross-verifying entries in Tally related to customer payments, returns, or adjustments.
7. Support marketing campaigns through database management and basic segmentation.

Skills & Qualifications:

1. Minimum 12 years of experience in CRM customer support
2. Proficient in

   Tamil,

   English and Hindi

3. Basic working knowledge of Tally Software

   (data entry, voucher checking, customer ledger verification)
4. Strong communication and interpersonal skills
5. Detail-oriented with a customer-first mindset

Educational Qualification:

1. Bachelors degree (B.Com / BBA / or any related field preferred)

Interested candidates can share their resume on my mail id : careers@gkexport.com ,

or direct whatsapp me on : 6357937701.

Thank & Regards

Ritu Sahani

HR Executive | www.gkexport.com

M: +91 6357937701

E: careers@gkexport.com

A: Gurukrupa Export Private Limited

Surat| Mumbai | Chennai | Bangalore | Coimbatore |

Hyderabad | Vijayawada | Thrissur |