Customer Relationship Management Executive

Job Title:

Industry:

Key Responsibilities:

• Handle

  customer relationships post-booking

  till handover stage.
• Coordinate all

  documentation processes

  including agreement drafting, registration, and deed preparation.
• Manage

  possession / handover formalities

  , ensure snag list closure and smooth client experience.
• Prepare and maintain

  customer MIS, handover trackers, and documentation records

  .
• Liaise with

  banks and legal teams

  for disbursements, NOCs, and loan documentation.
• Send

  demand letters, reminders, and communication mails

  to customers in a timely manner.
• Address

  customer queries

  related to payments, registration, deed transfer, parking allocation, or other post-sales activities.
• Work closely with

  site, finance, and projects teams

  to ensure timely possession.
• Conduct

  handover audits

  , generate possession kits, and ensure all documentation compliance.

Required Skills:

• Must have experience

  only in Real Estate CRM (Sustenance / Handover / Documentation)

  .
• Strong communication and coordination skills.
  
• Proficiency in

  ERP / CRM systems

  and MS Office.
• Attention to detail and a customer-centric approach.
  
• Knowledge of

  RERA and real estate documentation process

  preferred.

Qualification:

• Graduate or Postgraduate (Any stream).
  
• Minimum

  2 years of relevant real estate experience

  is mandatory.