Customer Relationship Executive

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About Zeal Educators:

Zeal Educators is a global education platform committed to delivering high-quality academic support for students across international curricula including SAT, AP, IB, IGCSE, and GCSE. Operating in 13+ countries, we emphasize personalized learning, result-driven methodologies, and exceptional academic mentorship.

Role Overview:

Customer Relationship Executive

Key Responsibilities:

• Serve as the primary point of contact for parents, students, and leads—ensuring timely responses and consistent follow-ups.
• Maintain detailed records of inquiries, feedback, and client interactions using CRM tools or internal trackers.
• Coordinate class schedules, demo sessions, and teacher-student mapping with internal teams.
• Assist in onboarding new students and ensuring smooth academic transitions.
• Regularly gather and relay feedback to academic managers and address any concerns.
• Provide updates and communicate academic progress or class changes to clients when needed.
• Support the sales team in nurturing leads and converting demos into enrollments.
• Maintain a high standard of professionalism and empathy in all interactions.

Qualifications:

• Bachelor’s degree in any field (preferred: Communication, Business, or Education).
• 1–3 years of experience in customer service, client relationship management, or edtech operations.
• Strong communication skills—both verbal and written.
• Ability to multitask and stay organized in a fast-paced environment.
• Proficiency in Google Workspace (Docs, Sheets, Gmail) and CRM tools.

Preferred Skills:

• Prior experience in the education or edtech industry.
• Familiarity with international academic programs (SAT, IB, IGCSE, etc.).
• Ability to handle parent interactions with patience, clarity, and professionalism.

What We Offer:

• Opportunity to work with a fast-growing global education brand.
• Flexible work environment (remote/hybrid).
• Exposure to international curricula and high-performing academic teams.
• Growth pathways into academic coordination, operations, or international relations.