Customer Relationship Executive

Designation: Customer Relationship Executive

Qualification: Any Graduate

Experience: Min. 0-2 years

Budget: 15,000/- to 23,000/-

Location: Iconic Shyamal, Ahmedabad, Gujarat

Only apply if you are fine with the budget and if you are residing in Ahmedabad or can relocate to Ahmedabad.

• Handle both incoming and outgoing calls to assist customers, for inquiries, and provide timely support.
• Accurately process online orders and coordinate after-sales services to ensure customer satisfaction.
• Resolve customer issues quickly to maintain a positive buying experience and strengthen customer loyalty.
• Build and nurture strong relationships with customers through consistent and professional communication.
• Assist with logistics by coordinating deliveries, monitoring shipments, and addressing any related concerns.
• Manage front desk tasks, including welcoming visitors and handling all incoming phone calls.
• Gather and evaluate customer feedback to spot trends and contribute to ongoing service improvement.
• Prepare regular reports to provide insights that drive informed business decisions.

Requirements and skills:

• 0 to 2 years of experience in Customer Care role.
• Proficient in handling inbound and outbound calls professionally.
• Strong communication skills in English, both verbal and written.
• Customer-oriented with a focus on delivering excellent service.
• Good problem-solving abilities and attention to detail.

Are you a fresher ready to launch your career? If you have good English communication skills and a passion to grow, we’d love to hear from you!