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Sri Sakthisaradha Enterprises Llp
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Customer Relationship Executive

Customer Relationship Executive

Sri Sakthisaradha Enterprises Llp

2 - 4 years

|

2 - 3 Lacs

Posted:1 day ago| Platform:

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Skills Required

customer relationship crm management customer care customer handling post sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Duties and Responsibilities

Post-service follow-up with the customer.
Update customer feedback to the team & management, discuss in CLF meeting, escalate information related to customer dissatisfaction to dealer if not resolved at workshop
Follow up with customers after service completion to ensure their satisfaction and address any post-service concerns. Handle customer conflicts professionally
Maintain accurate customer records, analyse reports & discuss with team
Ensure that dissatisfied customers are attended to their entire satisfaction at workshop

Skills Required

Excellent interpersonal and communication skills to engage with customers effectively
Ability to handle multiple customer inquiries, appointments, and administrative tasks
Proficiency in using computer systems
Ability to work collaboratively with service advisors, technicians, and other team members

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Sri Sakthisaradha Enterprises Llp

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