Customer Relationship Executive

Job Title: Customer Relationship Executive

Location: [Kasna Greater Noida]

Job Type: [Full-Time]

Department: Customer Service / Sales / CRM

Reports To: Customer Relationship Manager / Sales Manager / Operations Head

Position Summary:

We are seeking a proactive and customer-focused Customer Relationship Executive (CRE) to build and maintain strong relationships with clients. The ideal candidate will act as the first point of contact for customers, ensure a high level of customer satisfaction, and support the sales or service process by addressing client needs efficiently.

Key Responsibilities:

• Customer Engagement:
• Greet and interact with clients professionally via phone, email, and in person.
• Understand customer needs and provide timely assistance or solutions.
• Build long-term relationships to ensure customer retention and satisfaction.
• Issue Resolution:
• Handle customer complaints or concerns with empathy and efficiency.
• Coordinate with internal departments to resolve issues promptly.
• Sales & Service Support:
• Assist the sales team by following up on leads and inquiries.
• Cross-sell or upsell products/services based on customer profiles and needs.
• Ensure after-sales follow-up and service delivery support.
• Customer Database Management:
• Maintain accurate customer records in CRM systems.
• Update customer interactions and feedback regularly.
• Feedback Collection:
• Conduct surveys and feedback calls to assess service satisfaction.
• Report customer insights to improve processes and offerings.
• Reporting & Coordination:
• Prepare daily/weekly reports on customer interactions and service metrics.
• Coordinate with sales, operations, and support teams as needed.

Key Skills & Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or related field (preferred)
• 2–3 years of experience in customer service, client handling, or sales support
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and customer-first mindset
• Ability to multitask and manage time efficiently
• Familiarity with CRM software and MS Office tools

Preferred Attributes:

• Positive attitude and patience when dealing with different types of customers
• Fluency in [local language(s)] and English
• Experience in Manufacturing Industries.
• Salary -25,000-30,000

Interested Candidate Send Your Resume on What'sApp-7503457409.

Job Type: Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Experience:

• customer service: 3 years (Required)
• client handling: 3 years (Required)
• sales support: 3 years (Required)
• CRM software: 3 years (Required)

Work Location: In person