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Customer Relationship Executive

1 - 2 years

2 - 3 Lacs

Navi Mumbai Thane Mumbai (All Areas)

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Handling Client Calls CRM Executive Handling Customer Queries handling customer complaints Solving Queries Convincing Power Query Resolution Follow Ups Drafting Agreements Legal Documentation Soft spoken Email Handling effective communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Act as the primary point of contact for clients throughout the sales cycle. Maintain strong relationships with existing and potential customers. Address customer inquiries, concerns, and complaints promptly. Assist customers in booking processes, ensuring all necessary documents are collected. Coordinate the signing of agreements and contracts. Maintain accurate records of client transactions and property details. Monitor customer payment schedules and send reminders for pending payments. Ensure timely collection of installments and coordinate with the finance team for updates. Conduct post-sales follow-ups to ensure customer satisfaction. Address grievances related to property handover, amenities, or documentation. Gather customer feedback and provide insights for service improvement. Work closely with the sales, legal, finance, and project teams to ensure smooth operations. Provide customers with updates on project status, possession timelines, and other developments. Update and maintain custom data in CRM software. Generate reports and analyze customer data to improve engagement strategies. Preferred candidate profile 1-2 years of experience in billing or a related role, preferably in the construction or engineering industry. Strong attention to detail and organizational skills. Basic knowledge of MS Office (Excel, Word, etc.). Good communication skills, both written and verbal. Ability to work under pressure and meet deadlines. Strong analytical and problem-solving skills. A proactive and team-oriented mindset. Interested candidates forward their updated resume on hr@ekdantadevelopers.com or watsapp on 8657919868.

More Jobs at Propcure Advisory

Customer Relationship Executive

Navi Mumbai, Thane, Mumbai (All Areas)

1 - 2 yrs
|

INR 2 - 3 Lacs

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Consulting

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50 Employees

1 Jobs

    Key People

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    CEO

  • John Smith

    CFO

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