Job
Description
As a Customer Relationship Executive (Insurance) at Pride Honda, your role involves managing all customer interactions related to motor insurance renewals, claims, policy issuance, and customer queries. Your main focus will be on providing a seamless insurance experience for customers, ensuring high renewal retention, customer satisfaction, and compliance with insurance and dealership standards. Key Responsibilities: - Handle end-to-end motor insurance processes for Pride Honda customers including new policies, renewals, and claims. - Communicate effectively with customers regarding policy renewals, premium quotes, and documentation requirements. - Follow up with existing customers to ensure timely renewal of motor insurance policies. - Coordinate with insurance companies and surveyors for policy issuance and claim settlement. - Maintain accurate customer and policy records in DMS/CRM systems. - Generate renewal reminders, manage databases, and track renewal conversions. - Assist customers with claim documentation, inspection appointments, and claim status updates. - Promote insurance add-ons, extended warranty products, and related value-added services. - Prepare periodic reports on renewals, claims, and customer satisfaction metrics. - Ensure compliance with IRDA and company policies regarding insurance handling and customer data. Qualifications and Experience: - Bachelor's degree in any discipline (Commerce, Business Administration, or related field preferred). - 1-3 years of experience in automobile insurance, customer service, or dealership operations. - Familiarity with motor insurance policies, claims, and renewal processes. - IRDA certification (preferred, can be facilitated post-joining if required). Skills and Attributes: - Excellent communication and interpersonal skills. - Strong negotiation and follow-up skills. - Good knowledge of MS Office, CRM/DMS systems, and email communication. - Customer-centric approach with high attention to detail. - Ability to multitask and handle time-sensitive tasks efficiently. - Professional grooming and positive attitude. In terms of performance metrics, you will be evaluated based on: - Insurance renewal retention rate. - New insurance sales and upselling ratio. - Claim handling turnaround time. - Customer Satisfaction Index (CSI) for insurance customers. - Accuracy and compliance in policy documentation. At Pride Honda, we offer an attractive salary with incentives based on renewals, sales targets, and customer satisfaction. We are committed to providing comprehensive automobile sales, service, and insurance solutions with a focus on delivering a premium and transparent experience to our customers across all touchpoints. As a Customer Relationship Executive (Insurance) at Pride Honda, your role involves managing all customer interactions related to motor insurance renewals, claims, policy issuance, and customer queries. Your main focus will be on providing a seamless insurance experience for customers, ensuring high renewal retention, customer satisfaction, and compliance with insurance and dealership standards. Key Responsibilities: - Handle end-to-end motor insurance processes for Pride Honda customers including new policies, renewals, and claims. - Communicate effectively with customers regarding policy renewals, premium quotes, and documentation requirements. - Follow up with existing customers to ensure timely renewal of motor insurance policies. - Coordinate with insurance companies and surveyors for policy issuance and claim settlement. - Maintain accurate customer and policy records in DMS/CRM systems. - Generate renewal reminders, manage databases, and track renewal conversions. - Assist customers with claim documentation, inspection appointments, and claim status updates. - Promote insurance add-ons, extended warranty products, and related value-added services. - Prepare periodic reports on renewals, claims, and customer satisfaction metrics. - Ensure compliance with IRDA and company policies regarding insurance handling and customer data. Qualifications and Experience: - Bachelor's degree in any discipline (Commerce, Business Administration, or related field preferred). - 1-3 years of experience in automobile insurance, customer service, or dealership operations. - Familiarity with motor insurance policies, claims, and renewal processes. - IRDA certification (preferred, can be facilitated post-joining if required). Skills and Attributes: - Excellent communication and interpersonal skills. - Strong negotiation and follow-up skills. - Good knowledge of MS Office, CRM/DMS systems, and email communication. - Customer-centric approach with high attention to detail. - Ability to multitask and handle time-sensitive tasks efficiently. - Professional grooming and positive attitude. In terms of performance metrics, you will be evaluated based on: - Insurance renewal retention rate. - New insurance sales and upselling ratio. - Claim handling turnaroun
