Customer Relationship Executive

Job Summary:

As a Customer Relationship Executive (CRE) in the automobile industry, you will be responsible for establishing and maintaining positive relationships with customers, ensuring their needs are met, and promoting brand loyalty. You will serve as a bridge between the dealership and the customer, providing excellent customer service and support throughout the sales and after-sales process.

• Handle incoming calls, emails, and chat inquiries related to vehicle insurance OD policy renewals.
• Assist customers with the renewal process, providing clear and accurate information
• Handle incoming phone calls, appointments and messages.
• Address customer’ needs and concerns efficiently and effectively to turn unhappy customers into return guests.
• Build rapport and establish good relationships with customers to ensure customer retention.
• Promote and up-sell products, services and packages to maximize sales opportunities where necessary.
• Provide constructive feedback on sales, effectiveness of promotions, customers, product and service launches as well as store activities and trends.
• Deliver product knowledge to customers through effective communication to increase consumer understanding and product sales.
• Manage and maintain the salon’s tidiness and cleanliness.
• Other administrative ad-hoc duties where necessary.

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person