Customer Relationship Executive - Home Loan

Aaramya Ventures

1 - 3 years

2 - 3 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

telecalling customer service customer support outbound sales telesales customer care inside sales voice process telemarketing outbound calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Engage with potential clients through inbound and outbound calls and digital inquiries.
Understand client requirements and recommend suitable Home Loan options.
Coordinate and schedule site visits with clients and the sales team.
Ensure timely follow-ups with clients to maintain engagement and drive conversions.
Maintain accurate and up-to-date records of all client interactions and lead progress in the CRM system.
Collaborate with the Sales team for effective lead handover and closure support.
Achieve defined targets for lead conversions, client engagement, and site visit scheduling.
Deliver superior client experience through professional communication and relationship management.

Desired Candidate Profile:

Graduate in any discipline (preferred: Business Administration, Marketing, or related fields).
6 months - 2 years of experience in Presales, Inside Sales, or Customer Engagement roles in Home Loan/Mortgages
Excellent verbal and written communication skills.
strong interpersonal, negotiation, and client-handling abilities.
Good understanding of CRM systems and MS Office tools.
Goal-oriented, proactive, and able to work effectively in a team environment.

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