The Customer Relationship Executive will be responsible for handling customer interactions, ensuring smooth order processing, and resolving issues effectively. The role focuses on customer satisfaction, retention, and after-sales support to strengthen long-term business relationships. Key Responsibilities: 1. Customer Interaction Handle walk-in, telephonic, and online customer queries. Provide accurate product details, quotations, and order status updates. Maintain customer records and databases for future reference. 2. After-Sales Service Coordinate with delivery and installation teams to ensure timely service. Manage customer complaints and provide quick resolutions. Conduct follow-ups with customers to ensure satisfaction after delivery. 3. Relationship Management Build and maintain long-term relationships with clients. Collect feedback and share suggestions with management for improvement. Support repeat and referral business through quality service. 4. Internal Coordination Collaborate with sales, delivery, and accounts teams for seamless operations. Escalate complex issues to the Customer Relationship Manager / Sales Manager. Key Skills & Competencies: Strong communication and interpersonal skills Good problem-solving and conflict-resolution ability Customer-focused attitude with professionalism Basic knowledge of MS Office/CRM software Ability to multitask and work under pressure Qualifications & Experience: Graduate in any discipline (preferred: Marketing / Business Administration / Commerce) 2–6 years of experience in customer service, client servicing, or sales coordination (preferably in the furniture/retail industry)

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Customer Relationship Executive