Customer Relationship Executive

Job Title: Customer Relation Executive – Lead Handling
Department: Customer Relations / Marketing
Location: Cosmetiq Hospital, Trivandrum
Working Hours: 1:00 PM – 8:00 PM

Job Summary:

The Customer Relation Executive will be responsible for managing and converting incoming leads into appointments or consultations. The role involves timely follow-up, patient coordination, and maintaining excellent communication to ensure a positive experience for every potential client.

Key Responsibilities:

• Handle all incoming leads from calls, walk-ins, WhatsApp, social media, and online inquiries.
• Follow up with leads promptly and maintain regular communication until conversion.
• Schedule patient consultations and coordinate with doctors and the front office team.
• Maintain and update lead tracking sheets or CRM systems accurately.
• Understand hospital services and explain treatment options clearly to clients.
• Ensure each inquiry receives professional and courteous service.
• Work closely with the marketing team to support lead conversion activities.
• Collect feedback and identify reasons for non-conversions to improve lead quality.
• Prepare daily and weekly lead reports for management review.
• Maintain confidentiality and uphold the hospital’s service standards at all times.

Qualifications and Skills:

• Bachelor’s degree or diploma in any field (Marketing, Business, or related preferred).
• 1–2 years of experience in lead handling, telecalling, or customer service (preferably in healthcare or aesthetics).
• Excellent communication and persuasion skills.
• Ability to build rapport quickly and handle patient queries confidently.
• Good computer knowledge (Excel, Google Sheets, CRM tools).
• Fluency in English and Malayalam is required.

Job Type: Full-time

Pay: From ₹15,000.00 per month

Work Location: In person