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CIEL HR
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Customer Relationship Executive

Customer Relationship Executive

1 - 4 years

|

3 - 4 Lacs

Posted:1 month ago| Platform:

Apply

Skills Required

automobile customer service customer handling client satisfaction solving queries customer life cycle management customer retention customer management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles & Responsibilities:

Welcome customers and understand their service or sales requirements.
Coordinate with the service advisors and technicians to ensure smooth service flow.
Maintain customer records, job card details, and service updates in the system.
Follow up with customers regarding vehicle status, service reminders, and post-service feedback.
Handle customer queries, complaints, and escalate issues when required.
Ensure high customer satisfaction and deliver an excellent customer experience.
Update customers on offers, AMC, extended warranty, and service packages.
Support in vehicle delivery process and ensure proper documentation.
Maintain MIS reports, customer follow-up reports, and daily activity logs.

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