Customer Relationship Executive

Job Description

Qualification Bachelor’s degree in business administration, Marketing, or a related field. Job Objectives The Customer Relationship Executive will manage the full lead process at BEST Kids, from inquiry to admission, ensuring a smooth experience for parents. The role involves scheduling nursery visits, keeping lead records updated, following up regularly, and sharing engaging content with families. This position helps build strong parent relationships and supports enrolment growth. The role is based remotely in Kochi, India, with travel to the UAE as needed. Experience Minimum 1.5-2 Years Skills required Proficiency in lead management and CRM software (Zoho preferred). Strong communication and interpersonal skills to build trust and rapport with families. Time management and multitasking skills are required to handle multiple leads and tasks simultaneously. Ability to work in a fast-paced, target-driven environment with attention to detail. Job description 1. Lead Management and Conversion Handle all parent inquiries and guide them from first contact to admission. Turn leads into nursery visits by scheduling and coordinating with parents. 2. Nursery Visit Coordination Follow the lead conversion flow and schedule visits smoothly. Inform admin staff before 3 PM and ensure they confirm visits with parents by 4 PM. Make sure admin staff gives reminder calls before 8 AM on the visit day. Follow the nursery visit process and update Zoho after each visit. 3. Follow-Up and Engagement Collect visit updates from admin staff by 5:30 PM and enter them in Zoho. Regularly follow up with parents to help them make timely decisions. 4. Collaboration with Nursery Manager Work with the Nursery Manager to ensure all visits are done properly as per the process. 5. Data Management and Reporting Keep Zoho updated with correct lead details and follow-up status. Create simple reports to understand lead progress and improve results. 6. Communication and Outreach Be available for calls (minimum 7,500 minutes/month) to talk with parents. Share creative and engaging content daily on WhatsApp or similar platforms to stay connected with families. Other Requirements Flexibility in working days to accommodate the needs of prospective and existing parents. Flexibility in Travelling to UAE as and when required on shorter notice Job Type: Full-time Pay: Up to ₹45,000.00 per month Language: English (Preferred) Work Location: In person Application Deadline: 22/06/2025