Customer Relationship Executive

Job Title:

Customer Relationship Executive

Job Summary:

As a Customer Relationship Executive, you will serve as the primary point of contact for customers, ensuring that all inquiries, issues, and concerns are handled promptly and professionally. Your role is to maintain excellent client relationships, promote products and services when appropriate, and contribute to the overall customer satisfaction and loyalty of the company.

Key Responsibilities:

• Serve as the first point of contact for customers via phone calls, emails, and chat support.
• Build and maintain strong, long-lasting client relationships through regular communication.
• Resolve customer issues efficiently and ensure high levels of customer satisfaction.
• Manage customer accounts and update CRM systems with accurate information.
• Identify opportunities to upsell or cross-sell additional services to clients.
• Collaborate with internal teams to resolve complex customer queries.
• Maintain confidentiality and handle sensitive customer data responsibly.
• Meet daily, weekly, and monthly performance targets related to customer engagement and service quality.

Required Qualifications:

• Bachelor’s degree or Diploma in Business Administration, Marketing, or related field.
• Excellent verbal and written communication skills in English (knowledge of Hindi or regional language is a plus).
• Strong interpersonal and problem-solving skills.
• Proficiency in MS Office and CRM tools.
• Ability to manage time effectively, work under pressure, and meet deadlines.
• Prior experience in customer service, client servicing, or sales is an advantage, but freshers with strong communication skills are welcome.

Preferred Skills:

• Strong negotiation and persuasion skills.
• Positive attitude with a customer-first approach.
• Ability to multitask and work in a fast-paced environment.

Work Environment & Schedule:

• Location: Alappuzha
• Shift: Day Shift (9:00AM – 5.00 PM)
• Working Days: Monday to Saturday (Sunday Off)

Salary & Benefits:

• Salary: ₹10,000 – ₹20,000 per month (based on experience)
• Performance-based incentives and bonuses.
• Paid training and development programs.
• Clear career growth opportunities within the organization.
• Positive and collaborative work environment.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person