Customer Relationship Executive

CUSTOMER RELATIONSHIP EXECUTIVE AyurVAID Hospitals, an Apollo Hospitals group of companies, is a leading chain of hospitals and clinics providing Ayurveda based medical care. Now in its 19th year of operations, AyurVAID is in the process of rapid scale-up and looking to expand its CRM team. We are looking for smart individuals who have had at least 2-3 years of relevant experience in handling inbound and outbound calls and managing call data on a CRM tool. This is an immediate requirement. Job Description: · Answer/Respond to inquiries received through Website, Phone calls and Web Chat · Handle calls (inbound & outbound), respond to chats and emails addressing patient queries with highest quality standards. · Work in a target oriented environment in accordance to pre-defined compliance processes & policies. · Collect relevant details of the patient (data entry) and update the same in CRM platform. · Provide relevant doctor information and book appointments accordingly. · Co-ordinate with all the AyurVAID centers to ensure smooth execution of all the created appointments till closure. · Ensure tracking & closure of all scheduled appointments. · Ownership of all the assigned leads for timely action leading to Consultations. · Manage and own set of patients for all follow-up consultations. · Maintain customer satisfaction ratings based on explicit set criteria. · Attend mandatory training sessions to stay updated on company policy changes. Desired Candidate Profile: · Preferably a Science Graduate · Minimum 2 years of customer service experience (preferably in healthcare domain) · Excellent interpersonal & communication skills · Strong computer skills · High level of professionalism · Strong problem-solving abilities · Candidates living within 10 km radius of JP Nagar and can join immediately preferred Work Schedule: · Office timings: 8am – 8pm (all days) · Shift timings: 9 hours daily (6 days a week)- may be rotated Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Schedule: Day shift Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Preferred) Work Location: In person