Job Description : Has both Out patient and inpatient billing and Pharmacy billing responsibilities : 1. Prepare treatment estimates as prescribed by the doctor, for patients 2. Print invoices and collect cash as per prescription by the Physician (medicine/ therapies) 3. Prepare medicine when appropriate using correct dosages and material for patients 4. Prepare daily revenue reports to be shared with the leadership team 5. End to end patient billing at Centre 6. Help the patients fill out necessary forms and applications for their treatment 7. Gather billing or insurance information from the patient 8. Provide patients and other departments of the hospital with necessary billing information 9. Disburse medicines as prescribed by the Physician, with clear instructions provided to the patient 10. Organize the pharmacy in an efficient manner to make the identification of products easier and faster 11. Maintain full control of the inventory (for In-Patient Medicines and Out-Patient Medicines) and documentation to ensure no leakages 12. Review the medicine stocks and prepare Purchase Orders upfront to minimize stockouts 13. Manage the near-expiry stocks with the Physician to minimize losses Job Type: Full-time Pay: From ₹25,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Schedule: Day shift Evening shift Morning shift Experience: total work: 3 years (Preferred) Work Location: In person
CUSTOMER RELATIONSHIP EXECUTIVE AyurVAID Hospitals, an Apollo Hospitals group of companies, is a leading chain of hospitals and clinics providing Ayurveda based medical care. Now in its 19th year of operations, AyurVAID is in the process of rapid scale-up and looking to expand its CRM team. We are looking for smart individuals who have had at least 2-3 years of relevant experience in handling inbound and outbound calls and managing call data on a CRM tool. This is an immediate requirement. Job Description: · Answer/Respond to inquiries received through Website, Phone calls and Web Chat · Handle calls (inbound & outbound), respond to chats and emails addressing patient queries with highest quality standards. · Work in a target oriented environment in accordance to pre-defined compliance processes & policies. · Collect relevant details of the patient (data entry) and update the same in CRM platform. · Provide relevant doctor information and book appointments accordingly. · Co-ordinate with all the AyurVAID centers to ensure smooth execution of all the created appointments till closure. · Ensure tracking & closure of all scheduled appointments. · Ownership of all the assigned leads for timely action leading to Consultations. · Manage and own set of patients for all follow-up consultations. · Maintain customer satisfaction ratings based on explicit set criteria. · Attend mandatory training sessions to stay updated on company policy changes. Desired Candidate Profile: · Preferably a Science Graduate · Minimum 2 years of customer service experience (preferably in healthcare domain) · Excellent interpersonal & communication skills · Strong computer skills · High level of professionalism · Strong problem-solving abilities · Candidates living within 10 km radius of JP Nagar and can join immediately preferred Work Schedule: · Office timings: 8am – 8pm (all days) · Shift timings: 9 hours daily (6 days a week)- may be rotated Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Schedule: Day shift Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Preferred) Work Location: In person
Job Description: Patient Relationship Executive Designation: Executive- Patient Relation (PRE) Experience: 1-3 Years Qualification: Bachelor’s degree in any discipline (Healthcare Management preferred). Working Hours: As per hospital operational timings, including shifts if required. Required Skills: 1. Excellent communication and interpersonal skills. 2. Proficient in MS Office and hospital management systems. 3. Strong organizational and multitasking abilities. 4. Ability to handle sensitive situations with professionalism and empathy. 5. Patient-Centric Approach, Problem-Solving Skills 6. Team Collaboration, Attention to Detail and Time Management Roles & Responsibility: 1. Greet patients and visitors warmly, ensuring a welcoming environment. 2. Assist patients in understanding the hospital's services and procedures. 3. Provide guidance on registration, billing, and discharge processes. 4. Schedule and manage patient appointments efficiently. 5. Coordinate with doctors, therapists, and other departments to ensure timely service delivery. 6. Address patient inquiries and concerns promptly and empathetically. 7. Resolve complaints in a professional manner, escalating to the appropriate authority when necessary. 8. Collect patient feedback through surveys or direct interaction. 9. Collaborate with the management team to analyze feedback and implement improvements. 10. Maintain accurate patient records and documentation. 11. Ensure compliance with hospital policies and data confidentiality. 12. Inform patients about health packages, Ayurvedic treatments, and wellness programs offered by the hospital. 13. Encourage participation in health awareness campaigns and initiatives. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Morning shift Rotational shift Experience: total work: 1 year (Preferred) Work Location: In person
Designation: Executive- Patient Relation (PRE) Experience: 1-3 Years Qualification: Bachelor’s degree in any discipline (Healthcare Management preferred). Working Hours: As per hospital operational timings, including shifts if required. Required Skills: 1. Excellent communication and interpersonal skills. 2. Proficient in MS Office and hospital management systems. 3. Strong organizational and multitasking abilities. 4. Ability to handle sensitive situations with professionalism and empathy. 5. Patient-Centric Approach, Problem-Solving Skills 6. Team Collaboration, Attention to Detail and Time Management Roles & Responsibility: 1. Greet patients and visitors warmly, ensuring a welcoming environment. 2. Assist patients in understanding the hospital's services and procedures. 3. Provide guidance on registration, billing, and discharge processes. 4. Schedule and manage patient appointments efficiently. 5. Coordinate with doctors, therapists, and other departments to ensure timely service delivery. 6. Address patient inquiries and concerns promptly and empathetically. 7. Resolve complaints in a professional manner, escalating to the appropriate authority when necessary. 8. Collect patient feedback through surveys or direct interaction. 9. Collaborate with the management team to analyze feedback and implement improvements. 10. Maintain accurate patient records and documentation. 11. Ensure compliance with hospital policies and data confidentiality. 12. Inform patients about health packages, Ayurvedic treatments, and wellness programs offered by the hospital. 13. Encourage participation in health awareness campaigns and initiatives. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Schedule: Day shift Experience: total work: 1 year (Preferred) Work Location: In person
Key Responsibilities: Qualification : BAMS, MD ( Panchakarma, Kayachikitsa ) · Examine patients, diagnose conditions and prescribe suitable treatment regime for patients (Outpatient/Inpatient) in close discussion with Resident Medical Officer · Medicine prescription, diet prescription, treatment, total care, discharge advice of in-patients · Single point responsibility of total quality of medical care · Timely and accurate completion of Atura patrika · Documentation of all OP/IP documentation as per NABH accreditation requirements · Coordination with allopath specialists for timely resolution of medical emergencies · Manage Care Givers and ensure that they provide the right treatment to patients · May involve responsibility of managing the Centre · Ensure overall patient satisfaction Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Schedule: Evening shift Ability to commute/relocate: Kasaragod, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: 1 - 5: 2 years (Preferred) Work Location: In person
Key Responsibilities: Qualification : BAMS, MD ( Panchakarma, Kayachikitsa ) · Examine patients, diagnose conditions and prescribe suitable treatment regime for patients (Outpatient/Inpatient) in close discussion with Resident Medical Officer · Medicine prescription, diet prescription, treatment, total care, discharge advice of in-patients · Single point responsibility of total quality of medical care · Timely and accurate completion of Atura patrika · Documentation of all OP/IP documentation as per NABH accreditation requirements · Coordination with allopath specialists for timely resolution of medical emergencies · Manage Care Givers and ensure that they provide the right treatment to patients · May involve responsibility of managing the Centre · Ensure overall patient satisfaction Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Schedule: Evening shift Ability to commute/relocate: Kasaragod, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: 1 - 5: 2 years (Preferred) Work Location: In person
Role : Facility Admin Experience : 4-5 years Location : HRBR Company : Apollo Ayurvaid Responsibilities Oversee daily facility operations and administrative functions. Manage office supplies, inventory, and procurement. Coordinate maintenance, repairs, and vendor services. Ensure compliance with health, safety, and environmental regulations. Handle logistics for office events, meetings, and space planning. Supervise administrative staff and support services. Develop and implement facility management policies. Monitor budgets and optimize operational costs. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Schedule: Day shift Language: Kannada (Preferred) English (Preferred) Location: Domlur, Bengaluru, Karnataka (Preferred) Work Location: In person
To manage the front office/reception in the hospital and to effectively represent the hsopital as the first point of contact with existing and potential customers (patients) of the hospital in a manner that is consistent with organisation guidelines and values. Thereafter, manage the relationship with patients and bystanders, through the patient engagement cycle (consultation-medical management-post medical management) as well as other relevant agencies- insurance TPAs/Companies, other external service providers. Smoothly coordinate the interface between the patient(s), the medical team, PBE, and AE. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Education: Bachelor's (Preferred) Experience: Front desk: 2 years (Preferred) Language: Hindi (Required) Work Location: In person
IP Billing & Insurance Executive Key Responsibilities: Monitor daily inpatient treatments and ensure accurate billing. Reconcile treatment vs billed items on a daily basis. Handle insurance processes, including pre-authorizations, approvals, and responding to queries. Manage claim documentation and submission. Prepare cost estimates and provide patient counselling. Support pharmacy billing and coordinate stock maintenance. Assist in inventory management and ensure timely stock updates. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Education: Bachelor's (Required) Experience: Medical billing: 2 years (Preferred) Work Location: In person
Role : Facility Admin Experience : 4-5 years Location : New Delhi Company : Apollo Ayurvaid Responsibilities Oversee daily facility operations and administrative functions. Manage office supplies, inventory, and procurement. Coordinate maintenance, repairs, and vendor services. Ensure compliance with health, safety, and environmental regulations. Handle logistics for office events, meetings, and space planning. Supervise administrative staff and support services. Develop and implement facility management policies. Monitor budgets and optimize operational costs. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Health insurance Work Location: In person
IP Billing & Insurance Executive Key Responsibilities: Monitor daily inpatient treatments and ensure accurate billing. Reconcile treatment vs billed items on a daily basis. Handle insurance processes, including pre-authorizations, approvals, and responding to queries. Manage claim documentation and submission. Prepare cost estimates and provide patient counselling. Support pharmacy billing and coordinate stock maintenance. Assist in inventory management and ensure timely stock updates. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Education: Bachelor's (Preferred) Experience: Medical billing: 2 years (Preferred) Work Location: In person
IP Billing & Insurance Executive Key Responsibilities: Monitor daily inpatient treatments and ensure accurate billing. Reconcile treatment vs billed items on a daily basis. Handle insurance processes, including pre-authorizations, approvals, and responding to queries. Manage claim documentation and submission. Prepare cost estimates and provide patient counselling. Support pharmacy billing and coordinate stock maintenance. Assist in inventory management and ensure timely stock updates. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Education: Bachelor's (Preferred) Experience: Medical billing: 2 years (Preferred) Work Location: In person
Role : Facility Admin Experience : 4-5 years Location : New Delhi Company : Apollo Ayurvaid Responsibilities Oversee daily facility operations and administrative functions. Manage office supplies, inventory, and procurement. Coordinate maintenance, repairs, and vendor services. Ensure compliance with health, safety, and environmental regulations. Handle logistics for office events, meetings, and space planning. Supervise administrative staff and support services. Develop and implement facility management policies. Monitor budgets and optimize operational costs. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Health insurance Work Location: In person
Role : Facility Admin Experience : 4-5 years Location : New Delhi Company : Apollo Ayurvaid Responsibilities Oversee daily facility operations and administrative functions. Manage office supplies, inventory, and procurement. Coordinate maintenance, repairs, and vendor services. Ensure compliance with health, safety, and environmental regulations. Handle logistics for office events, meetings, and space planning. Supervise administrative staff and support services. Develop and implement facility management policies. Monitor budgets and optimize operational costs. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Health insurance Work Location: In person