Customer Relationship Executive

Job Title: Customer Relationship Executive
Location: Plot no. 591, Anand Gram, Ghitorni, New Delhi, Delhi, 110030
Industry: Luxury Furniture & Indoor Games
Company Name: Argmac

About Argmac:

Argmac is a leading name in ultra-luxury pool tables, custom home bars, and indoor games. We combine craftsmanship with innovation to create lifestyle products that redefine modern entertainment.

Job Summary:

We are seeking a dynamic and articulate Customer Relationship Executive to manage and convert high-quality leads into satisfied clients. The ideal candidate must possess excellent spoken and written English and a warm, persuasive communication style. You will be the voice of the brand and a key figure in driving customer satisfaction and business growth.

Key Responsibilities:

• Handle and respond to inbound leads via phone, WhatsApp, email, and website.
• Conduct proactive follow-ups and build rapport with potential customers.
• Understand customer requirements and guide them on suitable products (luxury pool tables, home bars, etc.).
• Coordinate with design and sales teams to ensure timely responses and personalized service.
• Maintain accurate records of all conversations in the CRM system.
• Schedule appointments and showroom visits.
• Share product brochures, pricing, and customization options professionally.
• Provide after-sales assistance and ensure client satisfaction.

Key Skills Required:

• Fluent English Communication (verbal and written) – must be confident and clear.
• Pleasant, persuasive, and professional demeanor on calls.
• Strong listening and interpersonal skills.
• Comfortable handling luxury clientele and premium products.
• Basic understanding of CRM tools, WhatsApp Business, and Microsoft Office.
• Ability to multitask and respond promptly.

Preferred Qualifications:

• Bachelor’s degree in Communications, Business, or related field.
• 1–3 years of experience in customer service, telecalling, or relationship management.
• Background in luxury products, interiors, or retail industry is a plus.

Compensation:

• Competitive Salary (based on experience) + Incentives on lead conversion.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Commuter assistance
• Flexible schedule
• Health insurance
• Internet reimbursement
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Master's (Preferred)

Experience:

• total work: 1 year (Required)
• Customer relationship management: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person