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Customer Relationship Executive

0 years

1 - 2 Lacs

Posted:23 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Overview
We are seeking a dedicated and enthusiastic Customer Relations Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance while fostering positive relationships. Your ability to communicate effectively and analyze customer needs will be essential in ensuring a high level of satisfaction and loyalty.

Duties

  • Engage in outbound calling to follow up with customers and address inquiries or concerns.
  • Provide top-notch customer support through various channels, including phone, email, and chat.
  • Analyze customer feedback and data to identify trends and areas for improvement.
  • Communicate clearly and professionally with customers in English; multilingual skills are a plus.
  • Perform data entry tasks accurately to maintain up-to-date customer records.
  • Handle cash transactions responsibly and efficiently when necessary.
  • Collaborate with team members to enhance the overall customer experience.

Qualifications

  • Proven experience in customer service or a related field is preferred.
  • Strong communication skills, both verbal and written, are essential.
  • Ability to analyze information and provide solutions effectively.
  • Proficiency in data entry and computer systems is required.
  • Experience with cash handling is an advantage.
  • Multilingual abilities are highly desirable but not mandatory.
  • A positive attitude and a commitment to delivering excellent service are crucial for success in this role.

Join us as we strive to create meaningful connections with our customers while providing outstanding service. We look forward to welcoming you to our team!

Job Type: Full-time

Pay: ₹14,000.00 - ₹20,000.00 per month

Schedule:

  • Monday to Friday
  • Morning shift

Work Location: In person

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