Customer Relationship Associate

As a Key Account Manager, your primary responsibility will be to develop and maintain strong and long-term relationships with key clients. You will serve as their primary point of contact, understanding their business objectives, challenges, and industry trends to provide tailored solutions. Acting as a strategic advisor, you will ensure that clients maximize the value of our products and services. Handling client concerns promptly and resolving issues effectively will be crucial to enhancing customer satisfaction and retention. Identifying opportunities to upsell and cross-sell products or services will also be part of your role to increase revenue. Collaborating with the sales team to acquire and onboard new key accounts will be essential. You will conduct regular business reviews with clients to assess satisfaction, performance metrics, and areas for improvement. Monitoring key account performance, analyzing market trends, and developing data-driven growth strategies will be key to your success. Additionally, you will prepare and present reports on account performance, sales progress, and customer feedback. Working cross-functionally with internal teams such as sales, marketing, operations, product, and support will ensure seamless service delivery. To qualify for this role, you should have a Bachelor's degree in Business Administration, Sales, Marketing, or a related field. You should have 6 months to 2 years of experience in Key Account Management, Business Development, or a similar client-facing role. A proven track record of successfully managing key accounts is required. Strong negotiation, communication, and interpersonal skills are essential. You should also be able to develop and execute strategic account management plans, have an analytical mindset with proficiency in data interpretation and reporting, possess excellent problem-solving and conflict-resolution abilities, and be proficient in CRM software. This is a full-time position with benefits including paid time off. The work schedule is during the day, at the office.,