Customer Relationship Associate

Job Description

About Preethi Silks Preethi Silks is one of Kerala’s most respected textile retailers, known for our wide collection of sarees, ethnic wear, and occasion outfits. Our Malappuram branch is focused on delivering exceptional customer service and tailoring the shopping experience for wedding and celebration buyers. Job Objective To connect with potential customers (leads) collected by the marketing team, share details of current offers and collections, and encourage store visits through polite, well-informed, and timely communication. Key Responsibilities Call and follow up on daily leads provided by the marketing team. Explain Preethi Silks' latest collections, special offers, and store highlights. Convince customers to visit the showroom, especially those preparing for weddings or events. Maintain a structured follow-up schedule to build trust and rapport with prospects. Handle incoming inquiries from marketing campaigns and promotions. Update lead status in tracking sheets or CRM systems. Coordinate with the sales and marketing teams to report lead progress and feedback. Maintain professionalism and brand tone during all customer communications. Requirements Minimum qualification: +2; Graduation preferred. 0–1 years of experience in telecalling or customer support (retail, textile, or service industry preferred). Excellent verbal communication in Malayalam . Friendly, persuasive, and clear communication skills. Patience and persistence in handling customer queries. Preferred Skills Previous experience in bridal wear, textile, or retail customer service. Familiarity with lead management systems or WhatsApp-based follow-ups. Ability to multitask and manage time efficiently. What We Offer Fixed monthly salary + performance-based incentives Professional training and ongoing support Positive work environment with growth potential Festival bonuses and staff discounts Job Type: Full-time Pay: ₹10,000.00 - ₹13,000.00 per month Schedule: Day shift Supplemental Pay: Commission pay Language: English (Preferred) Hindi (Preferred) Work Location: In person