Customer relations support specialist - Analyst /Senior Analyst / SME � Chennai - GO/JC/1880/2025

Job Title: Customer relations support specialist - Analyst /Senior Analyst / SMELocation: Chennai2-3 years of experience in US Mortgage or mortgage servicing operations rolesEntry level Knowledge of ICE Mortgage Servicing Platform (MSP) and ICE Encompass Loan Origination Systems preferred but not required.Excellent organizational, multi-tasking, data analysis, and follow-up skillsStrong follow-through to completion on assigned tasks and project work.

Essential Duties And Responsibilities

Complete tasks and assignments within established service levels and quality standards.Tasks are related to customer communication and loan assistance including monitoring emails, completing system tasks, and processing requests for payoff statements.Research within the Encompass loan origination system or MSP loan servicing system and resolve customer inquiries professionally and in a timely fashion.Communicate with other departments about the status of loan transactions and/or borrower questions and open system tasks when required.Advocate for the customer�s needs and maintain customer relationships in a friendly and professional manner.Following established procedures and escalation protocol provided with training.Additional tasks and functions, similar in complexity but related to loan servicing customer relations, may be required as determined by management along with necessary training, SLAs, and tools to complete them.Effectively communicate with associates via phone, video conference, and email communication.Maintain strong organizational skills, the ability to learn quickly, multi-task, and accuracy/timeliness in completing tasks.Demonstrate excellent productivity, timeliness, and accuracy standards.Effectively use software specific to the position including Zoom, Teams, ICE MSP, ICE Encompass, and Microsoft office product.Candidate should be flexible working with any shifts.

Skills Required

RoleCustomer relations support specialist - Analyst /Senior Analyst / SME � ChennaiIndustry TypeBanking/ Financial ServicesFunctional AreaRequired Education BCOMEmployment TypeFull Time, PermanentKey Skills

• LOAN SERVICING
• MORTGAGE
• US MORTGAGE
  

Other Information
Job CodeGO/JC/1880/2025Recruiter Namesaravanan P