Customer Relations Officer

📌 Role Overview

We are hiring Customer Relationship Managers (CRM) for a voice-based inbound process. The role involves handling customer queries and concerns over calls, ensuring excellent customer service and satisfaction.

🔑 Key Responsibilities

• Address and resolve customer queries and concerns via inbound calls
• Maintain professionalism and empathy while handling customer interactions
• Ensure accurate documentation of customer issues and resolutions
• Collaborate with internal teams to provide timely solutions
• Uphold service quality standards and meet performance metrics

🎓 Qualification

• Any Graduation (mandatory)
• Strong communication skills in English and Hindi/Marathi preferred
• Freshers and experienced candidates are welcome

💰 Salary

• Freshers: ₹17,000 in hand (CTC: 2.55 LPA)
• Experienced: Up to ₹27,000 in hand (CTC: 3.7 LPA)

📅 Work Schedule

• 5 days working
• 2 rotational week offs

📍 Location

13th Floor, Vishwaroop IT Park, Behind Raghuleela Mall, Opposite Vashi Station, Sector 30, Vashi, Navi Mumbai, Maharashtra – 400705