Customer Relations Manager

Optimum utilization of available CR Manpower Monitoring of CR KPIs & apprise the Proprietor/ Director about the staff performance Regular motivational activities for Manpower retention Plan activities for recruitment, training and retention of manpowerImplement all systems & procedures as per HMSI guidelines and ensure its smooth functioningMonitoring of Proactive CR Activities. Establishment of Centralized Customer Care window at the dealership.Ensuring effective implementation of Post Service Follow up & feedback processes. Monitoring of Outbound calls for business enhancement. Ensure a customer friendly environment across all the operations of the dealership. Study Dealer–Customer Satisfaction Index (D-CSI), Dealer Evaluation reports and take necessary measures to improve Customer Satisfaction. Drive continuous improvement in the existing process through customer voice data analysis. Monitoring of Reactive CR Activities: Registration & timely resolution of customer queries received through Centralized Customer Care Ensure follow up for Open HMSI channel customer complaints Complaint Occurrence Ratio as per stipulated target defined by Honda Complaint resolution & satisfaction closure as per stipulated target, defined by HMSI. Defining customer care policy for effective customer handling Implement innovative methods to enhance Customer Experienc Job Type: Full-time Pay: ₹18,000.00 - ₹22,500.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person