Optimum utilization of available CR Manpower Monitoring of CR KPIs & apprise the Proprietor/ Director about the staff performance Regular motivational activities for Manpower retention Plan activities for recruitment, training and retention of manpowerImplement all systems & procedures as per HMSI guidelines and ensure its smooth functioningMonitoring of Proactive CR Activities. Establishment of Centralized Customer Care window at the dealership.Ensuring effective implementation of Post Service Follow up & feedback processes. Monitoring of Outbound calls for business enhancement. Ensure a customer friendly environment across all the operations of the dealership. Study Dealer–Customer Satisfaction Index (D-CSI), Dealer Evaluation reports and take necessary measures to improve Customer Satisfaction. Drive continuous improvement in the existing process through customer voice data analysis. Monitoring of Reactive CR Activities: Registration & timely resolution of customer queries received through Centralized Customer Care Ensure follow up for Open HMSI channel customer complaints Complaint Occurrence Ratio as per stipulated target defined by Honda Complaint resolution & satisfaction closure as per stipulated target, defined by HMSI. Defining customer care policy for effective customer handling Implement innovative methods to enhance Customer Experienc Job Type: Full-time Pay: ₹18,000.00 - ₹22,500.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person

The job holder is responsible for coordinating the daily operation between the delivery and pre-delivery inspection teams to ensure the vehicle is delivered at the appropriate place at the required time and in the proper condition to achieve maximum customer satisfaction. The role also involves coordinating activities related to the movement of bikes in the showrooms, warehouses, service centers, delivery centers, and/or customer locations. service centers Extracts data from sales team and the system to prepare delivery reports. Proactively plans for the delivery and pre delivery activities Plans and organizes work-schedules of Delivery / Pre Delivery teams ensuring sufficient coverage at all times, within available resources Liaises with Parts Department to ensure appropriate inventory of complimentary/gift items given to customers upon delivery of cars is maintained. Ensures proper application of Dealer Retail Standards and internal policies at all times Job Type: Full-time Work Location: In person

The job holder is responsible for coordinating the daily operation between the delivery and pre-delivery inspection teams to ensure the vehicle is delivered at the appropriate place at the required time and in the proper condition to achieve maximum customer satisfaction. The role also involves coordinating activities related to the movement of bikes in the showrooms, warehouses, service centers, delivery centers, and/or customer locations. service centers Extracts data from sales team and the system to prepare delivery reports. Proactively plans for the delivery and pre delivery activities Plans and organizes work-schedules of Delivery / Pre Delivery teams ensuring sufficient coverage at all times, within available resources Liaises with Parts Department to ensure appropriate inventory of complimentary/gift items given to customers upon delivery of cars is maintained. Ensures proper application of Dealer Retail Standards and internal policies at all times Job Type: Full-time Work Location: In person

. Order Management 1.1 Ensure smooth parts supply to Workshop Customers 1. Customer Demand registration - Capture 100% parts requirement of customer & ensure timely availability 2. Part arrangement from co-dealer, in case of unavailability & track the status through customer back order register 3. Order to HMI / other suppliers 4. Ensure 100% payment with orders 5. Material receiving & update in system 2. Warehouse Management 2.1 Ensure smooth flow / movement of parts through proper storage (Receipt -> Binning -> Picking -> Issue) 1. Ensure sufficient requisites (Ex- Racks, Bins etc.) for warehouse / part store 2. Defined location of parts based on movement of Parts (Fast moving / slow moving) 3. Storage of parts at defined location 4. Ensure Basic rules - a) One part one location b) Maintain FIFO 5. Ensure safety - Use Ladder & stool, Use Trolley & Baskets etc. for picking & Binning. 6. Ensure Weight & measurement compliance - Segregate the parts having discrepancy & inform to HMSI / HMI. 7. Maintain 5S in warehouse Job Type: Full-time Pay: ₹12,500.00 - ₹15,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person

. Order Management 1.1 Ensure smooth parts supply to Workshop Customers 1. Customer Demand registration - Capture 100% parts requirement of customer & ensure timely availability 2. Part arrangement from co-dealer, in case of unavailability & track the status through customer back order register 3. Order to HMI / other suppliers 4. Ensure 100% payment with orders 5. Material receiving & update in system 2. Warehouse Management 2.1 Ensure smooth flow / movement of parts through proper storage (Receipt -> Binning -> Picking -> Issue) 1. Ensure sufficient requisites (Ex- Racks, Bins etc.) for warehouse / part store 2. Defined location of parts based on movement of Parts (Fast moving / slow moving) 3. Storage of parts at defined location 4. Ensure Basic rules - a) One part one location b) Maintain FIFO 5. Ensure safety - Use Ladder & stool, Use Trolley & Baskets etc. for picking & Binning. 6. Ensure Weight & measurement compliance - Segregate the parts having discrepancy & inform to HMSI / HMI. 7. Maintain 5S in warehouse Job Type: Full-time Pay: ₹12,500.00 - ₹15,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person

▪Check for daily updating of HI-RISE for all enquiries, Retails, Test rides, Inventory. ▪ Maintain data of customer follow-ups. ▪ Preparing and maintaining format for the vehicle registration. ▪ Maintaining the physical documentation of vehicle deliveries. ▪ Insurance renewal reminders to customers. ▪ Reminder for deliveries. ▪ Maintaining the follow-up data for enquiries. Job Type: Full-time Pay: ₹10,355.59 - ₹12,500.00 per month Benefits: Health insurance Provident Fund Compensation Package: Performance bonus Schedule: Day shift Work Location: In person Speak with the employer +91 9895666355

Analysing the sales area, and market potential and keeping a track of competitor activities. - Conducting events and building a customer base in the allocated upcountry market. - Planning and conducting acquisition activities in the case of select target groups in the particular market area. - Strive for at least 100% target achievement (monthly/ quarterly) as defined and communicated. Have utmost knowledge of all product lines and respective competitor products. - Attend morning meetings/ weekly meetings as conducted by the senior sales management. Adhere and strive towards the achievement of defined KPIs. For eg Sales, Enquiries, Test Drives, Finance penetration, Insurance penetration, Service Packages, Accessories, Self-Acquisition of enquiries, etc - Contacting customers according to the customer care loop. - Follow standards and processes (for eg, dress code, sales process, showroom display, etc) - Timely follow-up after initial contact with the customer through the lead management systems at the dealership Job Type: Full-time Pay: From ₹15,000.00 per month Benefits: Health insurance Provident Fund Compensation Package: Performance bonus Schedule: Day shift Supplemental Pay: Performance bonus Experience: total work: 1 year (Required) Work Location: In person