Customer Relations Associate

Job Description

At Mr. Cooper Group, You Make the Dream Possible. Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers. Join us and make the dream of home ownership possible! Customer Relations Intake Specialist will play a vital role in managing complaints and service requests. Here the key responsibilities include: Logging Correspondence: Use Dynamics (the system) to log correspondence related to complaints and inquiries. Create cases for efficient tracking and resolution. Handling Complaints: Receive complaints through various channels (Email, Mail, Fax, etc.). Handles the complaints from customers, authorized third parties, attorneys, MRC executives, and regulatory bodies. Ensure timely handling of all complaints and service requests. Set up cases in the system for proper tracking. Adhere the Compliance: Adhere to regulatory timelines for acknowledging complaints. Assign complaints to the appropriate business processes based on their nature. Collaborate with cross-functional teams to resolve issues. Contribute to improving overall customer experience. Qualifications: Bachelor’s degree or equivalent combination of education and related work experience. Experience in Mortgage and Customer Services is advantageous. Effective verbal and written communication skills. Ability to draft concise and accurate correspondence Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V Job Requisition ID: 023871 Job Category: Customer Relations Primary Location City: Chennai Primary Location Region: Tamil Nadu Primary Location Postal Code: 600089 Primary Location Country: India Additional Posting Location(s):