customer relation manager-female

Key Responsibilities:

• Manage customer inquiries through online channels such as calls, chat, email, WhatsApp, and social media.
• Build and maintain strong relationships with new and existing customers.
• Understand customer needs and recommend suitable products or services.
• Follow up on leads generated through online campaigns and digital platforms.
• Handle customer complaints, returns, refunds, and escalations professionally.
• Ensure timely order processing, delivery coordination, and post-sales support.
• Maintain accurate customer data and interaction records in CRM software.
• Coordinate with sales, marketing, logistics, and support teams for smooth operations.
• Track customer feedback and suggest improvements to enhance customer experience.
• Achieve customer retention, upselling, and cross-selling targets.
• Ensure compliance with company policies and service standards.

Required Skills & Qualifications:

• Proven experience in customer relationship management or online sales
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict-handling abilities
• Familiarity with CRM tools and online sales platforms
• Ability to handle multiple customers and tasks efficiently
• Customer-focused attitude with a sales-oriented mindset

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement

Work Location: In person