Customer Relation Manager (CRM)

Company Description

Safdarjang Motors Pvt Ltd, based in Gurgaon, Haryana, India, is a premier automotive company known for its commitment to quality and customer satisfaction. The company operates from its main office at 255, Udog Vihar Phase -IV. Safdarjang Motors Pvt Ltd focuses on delivering exceptional automotive solutions and services to its clients, making it a trusted name in the industry.

Role Description

This is a full-time on-site role for a Customer Relation Manager (CRM) located in Gurugram. The CRM will be responsible for managing customer relationships, addressing customer inquiries and concerns, and ensuring customer satisfaction. Daily tasks include maintaining customer databases, developing and implementing customer service policies, and coordinating with the sales and service teams to improve overall customer experience. Additionally, the CRM will analyze customer feedback to drive service improvements.

Qualifications

• Strong communication, interpersonal, and customer service skills
• Experience in managing customer databases and CRM software
• Ability to address customer inquiries and resolve issues effectively
• Experience in developing and implementing customer service policies
• Proficiency in analyzing customer feedback and making data-driven decisions
• Relevant skills and qualifications in customer relationship management, sales coordination, and service improvement are beneficial
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred