Customer Quality Assurance Engineer

Role & responsibilities

• Act as the main point of contact for customer quality concerns and escalations
• Lead investigations into customer complaints, warranty issues, and field failures
• Coordinate containment actions and corrective measures across production and engineering teams
• Ensure timely and effective communication with customers regarding quality status and resolutions.
• Monitor production processes to ensure customer-specific quality requirements are met
• Validate incoming materials and components for conformance
• Coordinate containment actions for defective parts and manage rework activities
• Monitor and ensure compliance with customer-specific requirements and industry standards (e.g., IATF 16949, ISO 9001)
• Conduct audits and inspections at customer sites and internal facilities
• Support PPAP, APQP, and FMEA activities for new product launches and engineering changes
• Validate incoming materials and components against quality specifications
• Analyze defect trends, warranty data, and customer feedback to identify systemic issues
• Prepare and present quality metrics, dashboards, and reports to internal and external stakeholders
• Maintain documentation of quality issues, corrective actions
• Drive cross-functional problem-solving using tools like 8D, Fishbone, and 5 Whys
• Collaborate with manufacturing, design, and supplier teams to reduce variation and improve robustness
• Participate in Kaizen events and Lean Six Sigma initiatives to enhance process capability
• Collaborate with engineering and manufacturing teams during product launches
• Ensure robustness of builds and clean cut-offs to minimize obsolete stock
• Validate prototypes and initial production runs against customer expectations

Preferred candidate profile

• Bachelors degree in Mechanical, Automotive, or Electrical or Electrical and Electronics Engineering
• 5–7 years of experience in customer-facing quality roles within automotive manufacturing
• Proficiency in quality tools: 8D, FMEA, Control Plans, SPC, MSA