Customer Project Specialist 1: 25-05131

Primary Skills: Problem-Solving(Advanced), Data Analytics(Intermediate), Training(Expert), Negotiation(Advanced), Mentorship(Expert) Contract Type: Contract Duration: 1+ year Location: Bangalore Job Summary As a Regional Service Expert within the Field Operations team, you will serve as a key point of contact and Subject Matter Expert (SME) for theatre-level direct sales, providing problem resolution and acting as a trusted advisor to partners and collaborators. Your role involves monitoring adherence to corporate and local business rules, conducting root cause analyses to develop balanced solutions, and delivering training on tools or processes. You will collaborate across functions to solve challenges and communicate complex concepts, while also guiding and instructing less-experienced team members towards operational excellence. Key Responsibilities Monitor and ensure adherence to corporate and local rules within service categories. Conduct root cause analysis and develop solutions across service categories. Provide tools or process training to new representatives or partners. Engage in cross-functional problem-solving and negotiation to influence others. Offer mentorship and direction to less-experienced team members. Must-Have Skills: Advanced problem-solving capabilities. Proficient in data analytics and translating data into actionable insights. Strong communication and negotiation skills Industry Experience: Previous experience in Field Operations, preferably within a tech-oriented or similar fast-paced environment. Expertise in building and managing relationships both inside and outside of direct organizational structures is crucial. Demonstrated proficiency in working collaboratively across multiple teams and influencing without authority. About Akraya Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment . Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team! Show more Show less