Kramer is a leading player and pioneer in the audio-visual industry. Our product and solutions power creativity, collaboration, and engagement.At Kramer, we make award-winning, innovative, and reliable audio-visual hardware, software, and cloud-based solutions. We believe that technology can amplify human experience and help people reach their potential.Enterprise companies, schools, universities, governments, and military end-users trust and rely upon our technologies in more than 100 countries across six continents worldwide.From AVSM to advanced cloud-based communication, collaboration and control solutions, Kramer creates audio visual experiences that are more engaging, more inclusive and more connected than ever before.We are looking for a detail-oriented and experienced

Customer Operations Team Lead

to manage and streamline our customer operations processes. This role involves leading a team, ensuring timely order fulfillment, coordinating logistics, and maintaining high standards of customer service and operational efficiency

Key Responsibilities

Process customer orders and plan for timely and accurate deliveries
Monitor daily operations, resolve escalations, and ensure customer satisfaction
Coordinate with freight forwarders (FF) for customer deliveries and import logistics
Follow up with HQ to ensure timely dispatch and delivery of items to meet customer requirements
Interact with Customs House Agents (CHA) for customs clearance and import-related matters
Handle receipt of goods (imports) and maintain accurate inventory records
Conduct stock takes and manage discrepancies or variations in stock
Generate and manage customer invoices accurately and in a timely manner
Ensure compliance with GST regulations and knowledge of goods movement across India
Collaborate with cross-functional teams (Sales, Product, Tech) to resolve issues and improve processes
Handle complex customer cases and guide the team on resolution strategies

Qualifications

Bachelor’s degree in any stream
Proven experience (5+ years) in logistics or supply chain
Excellent analytical, problem-solving, and organizational skills
Strong leadership and communication abilities
Ability to work under pressure and manage multiple priorities

More Jobs at kramer

Marketing Manager - SAARC

Bengaluru, Karnataka, India

4.0 - 8.0 yrs

Salary: Not disclosed

Technical Support Engineer

bengaluru, karnataka, india

4.0 - 8.0 yrs

Salary: Not disclosed

Technical Support Engineer

bengaluru, karnataka, india

4.0 - 8.0 yrs

Salary: Not disclosed

Software Developer - Web

noida, uttar pradesh, india

4.0 - 6.0 yrs

Salary: Not disclosed

Logistics Manager

bengaluru, karnataka, india

5.0 - 5.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

kramer

Login to

Please Verify Your Phone or Email

Confirm Action

Customer Operations Team Lead