Customer Operations Executive- International Voice

Job Description

Job Title: Process Executive/Sr.Process Executive/SME Job Location- Chennai,Hyderabad Exp- 1-2 Years- Executive / 2-3 Years- Sr. Process Executive / 4+Years - SME Versant is only for PE profiles, score required is 54 and above. US Shift WFO Excellent English comms skills Interested Immediate Connect- 7892648654 (Call/wtsapp)24*7 Job Descriptions :- Process Executive: Education/ Experience / Expectations Any graduate with 0 to 6 months of work experience in the international banking industry General awareness of the international banking products and services Open for Night shifts (6PM IST to 6AM IST) No rotational or Day Shift Location Chennai Job Description: Maintain and update customer account related information in client applications Open for Night shifts (6PM IST to 6AM IST) – No rotational or Day Shift Location – Chennai Hybrid work structure Attention to detail Manage the Bank's branch requests and maintain relationship Basics of Mutual funds would be an advantage Action and respond to Ad-hoc requests and escalations in a timely fashion Timely completion and review of daily work inflow from our commercial bankers, bank customers and prospects Willing to learn with limited training and have complete knowledge of Client databases/applications designed by company which are unique Meet/exceed the customer SLAs / expectations in terms of quality & TAT Senior Process Executive: Education/ Experience / Expectations Any graduate with a minimum 2 years of work experience in international banking industry General awareness of the international banking products and services Open for Night shifts (6PM IST to 6AM IST) – No rotational or Day Shift Location – Chennai Job Description: Maintain and update customer account related information in client applications Experience in Account maintenance – (Account Update Maintenance DNA & Systematics) Experience in Customized KYC standards for Business accounts – (Process – Account Opening QC) Experience in Inbound Calls (Manage Branch Office Experts questions and provide solutions) – ( Process - Account Opening QC) Experience in Customer Deposit Cheques – (Process - Remote & Mobile Deposit) Experience in ACH disputes and unauthorized Debits and decisioning – (Process - ACH Disputes) Open for Night shifts (6PM IST to 6AM IST) – No rotational or Day Shift Location – Chennai & Hyderabad Hybrid working Model Attention to detail and should be able to understand concepts in a short span Should be able to grasp new concepts from onshore SMEs and cascade them to the larger group Guide junior associates in understanding concepts and achieving desired outcomes Manage the Bank's branch requests and maintain relationship Action and respond to Ad-hoc requests and escalations in a timely fashion Timely completion and review of daily work inflow from our commercial bankers, bank customers and prospects Willing to learn with limited training and have complete knowledge of Client databases/applications designed by organization which are unique Manage work under Critical Deadlines Meet/exceed the customer SLAs / expectations in terms of Production, Quality & TAT Subject Matter Expert: Education/ Experience / Expectations Any graduate with a minimum 4 years of work experience in international banking industry General awareness of the international banking products and services Open for Night shifts (6PM IST to 6AM IST) – No rotational or Day Shift Location – Chennai Job Description: A person with high comprehension skills who is self-motivated and can motivate the team Maintain and update customer account related information in client applications Experience in Account maintenance – (Account Update Maintenance DNA & Systematics) Experience in Customized KYC standards for Business accounts – (Process – Account Opening QC) Experience in Inbound Calls (Manage Branch Office Experts questions and provide solutions) – ( Process - Account Opening QC) Experience in Customer Deposit Cheques – (Process - Remote & Mobile Deposit) Experience in ACH disputes and unauthorized Debits and decisioning – (Process - ACH Disputes) Hybrid working model Attention to detail and should be able to act as an SME for the process Should be able to grasp new concepts from onshore SMEs and cascade them to the larger group Mentor junior associates in picking up concepts and achieve expected results Manage the Bank's branch requests and maintain relationship Action and respond to Ad-hoc requests and escalations in a timely manner Timely completion and review of daily work inflow from our commercial bankers, bank customers and prospects Willing to learn with limited training and have complete knowledge of Client databases/applications designed by company which are unique Meet/exceed the customer SLAs / expectations in terms of quality & TAT