Vendor Management Team Lead (Managed Services)- US Shift

Job Description

Lead and manage a North America VMS Reconciliation team through the day-to-day reconciliation processes in Beeline, Fieldglass, etc., ensuring seamless integration with internal ERP/finance systems Provide exceptional customer service to branches assigned to each account with clear concise correspondence of all adjustments and differences found Monitor real-time VMS financial feeds, proactively addressing discrepancies before they impact invoicing cycles Reduce unbilled revenue and invoice discrepancies by refining validation and tracking mechanisms Ensure proper resource allocation and optimize team workflows to meet reconciliation SLAs and efficiency targets Develop escalation frameworks for handling disputes, payment delays, technology functionality deficiencies and contractual deviations Engage with vendors, clients, and internal stakeholders to proactively address reconciliation issues, ensure alignment, and streamline reconciliation processes Provide regular reports and updates to senior management on VMS recon performance and key metrics. Identify and monitor key performance indicators (KPIs) to determine team effectiveness, addressing issues, and correcting VMS Recon Specialists actions Conduct regular team meetings and one-on-one sessions to provide guidance, feedback, and professional development opportunities