Customer Onboarding & Support Executive

You will be responsible for coordinating the onboarding process for new clients to ensure a smooth transition onto our platform. Conducting in-depth needs analysis with clients to customize solutions according to their requirements will be a key part of your role. Providing comprehensive training on product usage and services to clients is essential for effective client management. Responding promptly to client inquiries and resolving issues to maintain high levels of customer satisfaction will be a priority. Building strong relationships with clients to become a trusted advisor for their ongoing needs is crucial. Maintaining a deep understanding of our products and services to offer expert advice and support will be necessary. You will actively gather client feedback and communicate insights to the product and development teams for continuous improvement. Troubleshooting technical issues faced by clients and collaborating with the technical team for effective solutions are part of the job. Maintaining accurate records of client interactions, issues, and resolutions in the CRM system is important for tracking client history. Requirements: - Bachelor's degree, Technical Degree preferred - Minimum of 2 years in a customer-facing role (customer support, account management, client onboarding) - Strong technical acumen to troubleshoot software products effectively - Passion for delivering exceptional customer service and building lasting relationships - Proven ability to identify, analyze, and resolve problems promptly - Ability to work in a dynamic and fast-paced environment, adapting to changing client needs - Effective collaboration with cross-functional teams - Experience in the hospitality industry, hotel tech companies, and OTA companies is advantageous.,