Experience
: 1.00 + years
Salary
: INR 500000-900000 / year (based on experience)
Shift
: (GMT+05:30) Asia/Kolkata (IST)
Opportunity Type
: Hybrid (Noida)
Placement Type
: Full time Permanent Position
(*Note: This is a requirement for one of Uplers' client - Nuaav)What do you need for this opportunity?Must have skills required:implentation, SaaS implementation, Customer Onboarding, Enterprise customer success, Remote Support, HRMSNuaav is Looking for:
Customer Onboarding - Executive / Sr. Executive
Location: Noida / Hybrid |
Department: Implementation & Customer Onboarding |
Reports to: CX Lead
Job Summary:
We are seeking a proactive and customer-centric Customer Onboarding Manager to lead the successful implementation of Deputy’s platform for our largest enterprise clients. This role involves managing the end-to-end onboarding journey, acting as a trusted advisor, and ensuring customers have a seamless and positive transition to the Deputy platform. You will collaborate with internal teams and provide strategic guidance, training, and support to enable long-term customer success and product adoption.
Key Responsibilities:
- Lead and manage the entire customer onboarding process, ensuring timely and successful delivery of the Deputy platform to enterprise customers.
- Serve as the primary point of contact for customers throughout the onboarding journey, providing expert guidance, best practices, and consulting to optimize their platform deployment.
- Develop and communicate clear project plans, timelines, and deliverables to both internal stakeholders and customers, including regular status updates and risk assessments.
- Apply technical aptitude to accurately map and configure complex customer business structures and operational workflows within the platform to maximize ease of use, scalability, and performance.
- Design and deliver “train-the-trainer” enablement programs and comprehensive training materials that empower customers’ teams to achieve self-sufficiency.
- Partner closely with Support and Success teams to document final configurations, custom solutions, and key stakeholder information to facilitate smooth handoffs and ongoing account management.
Qualifications:
- Bachelor’s degree in Business, Technology, or related field preferred.
- Overall 1-4 years exp
- Minimum 1 years of professional experience in customer-facing roles such as delivery, implementation, professional services, or technical consulting within the SaaS industry.
- Proven ability to manage and influence large enterprise customers with strong communication and relationship management skills.
- Demonstrated technical and analytical competence, including experience with requirements specifications, process mapping, and translating business logic into technical configurations.
- Solid understanding of the SaaS implementation lifecycle from kickoff to go-live with a track record of meeting tight deadlines.
- Exceptional project execution skills and ability to communicate effectively with both technical and non-technical stakeholders.
We is dedicated to delivering exceptional customer experiences and driving product success. Join our team to play a critical role in shaping the onboarding experience and contributing to the growth of our enterprise customer base.Send your resume on artee.puri@nuaav.com / hiring@nuaav.com
How to apply for this opportunity?
- Step 1: Click On Apply! And Register or Login on our portal.
- Step 2: Complete the Screening Form & Upload updated Resume
- Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
About Uplers:
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