Customer Management Lead-Credit Control

Opportunity With Dabur-Customer Management-Credit Control

1. Purpose

The purpose of this procedure is to define the process for managing stockist credit operations for the West Zone. It aims to safeguard the business from bad debts while ensuring timely and seamless support to the sales team without impacting order processing.

2. Scope

This procedure applies to all business divisions (GT, Ayur, Ther, PM, IN) involved in stockist management, credit control, accounts, and banking operations.

3. Responsibilities

• Sales Team:

  Initiates stockist onboarding and submits credit-related requests.

• Credit Control Team:

  Reviews, approves, and updates all credit-related entries.

• Accounts/Banking Team:

  Manages NACH processes, bank file handling, and clearing activities.

• Operations/Backend Team:

  Ensures timely updates on portals and maintains all required documentation.

4. Procedure Details

A. New Stockist Management

1. Receive required stockist documents.
2. Verify accuracy, completeness, and validity.
3. Approve and update document status in the system.
4. Communicate onboarding confirmation to the relevant departments.
5. Conduct due diligence using CRIF & Success Score.

B. Cheque Bouncing & Recovery Handling

1. Share cheque bouncing report with the sales team.
2. Update cheque bounce details in the portal.
3. Convert Non-Technical requests to Technical in the portal (if required).
4. Send NACH recovery emails for bounced transactions on alternate days.
5. Follow up with the sales/stockist team until full recovery.
6. Initiate legal filing within 21 days of non-payment and submit all necessary documents to the legal team.

C. Credit Extension Management

1. Review credit extension requests raised by the sales team.
2. Approve or decline requests based on company credit policy.
3. Update credit extension details in internal systems and Excel trackers.
4. Notify the stockist and sales team on approval status.

D. Credit Limit Management

1. Assess and update credit limits based on stockist portfolio and performance.
2. Update approved credit limits in the MWT portal.
3. Circulate the consolidated credit limit file daily via email.

E. Banking Operations

1. Update NACH details and mandates in the system.
2. Prepare, process, and send bank files and related email communications.

F. Credit Expiry Report

1. Generate credit expiry reports as per the defined cycle.
2. Validate all data for accuracy and completeness.
3. Share reports with the sales and credit teams for follow-up actions.

G. License Verification & Updating

1. Verify and approve updated statutory licenses including FSSAI, Drug, and LVP licenses.

H. Clearing Activities

1. Perform clearing activities for all divisions (GT, Ayur, Ther, PM, IN).
2. Match invoices, receipts, and adjustments CCA-wise.
3. Update clearing status in the system accordingly.

I. Stockist Full & Final Settlement

1. Drive closure of all F&F settlements and ensure zero pendency.
2. Maintain and update replacement codes for new stockists.
3. Collect all pending details required for F&F processing.
4. Complete F&F settlement activities for GT and Ayur divisions.
5. Confirm closure and update final status in the system.

5. Documentation & Records

The following documents must be maintained and stored as per audit and compliance requirements:

• Stockist onboarding files
• Stockist agreements
• Cheque bouncing reports
• Credit limit and credit extension records
• NACH and bank files
• Portal approval logs
• Clearing records
• Full & Final settlement files

6. Reports & MIS

• Maintain all MIS and reports as currently practiced.
• Resolve stockist queries related to account reconciliation and ensure timely closure.
• Carry Out System & Process Related Improvement as required from time to time.

This role is not limited to the responsibilities listed above. Any additional tasks, efficiency initiatives, or process improvements may be incorporated as required in the future.

IF interested kindly share the resume on sanika.gurav@dabur.com

or connect us on 8450974803