9138 Customer Handling Jobs - Page 48

Gurgaon-based domestic bpo is hiring for a customer support profile any grad or undergrad with or without experience. can apply, salary upto - 25k in hand, 6 days a week working, excellent comms skills required Contact HR MONA-8168335948

Gurgaon based international bpo is hiring for customer care profile only grad or undergrad with or without exp. can apply, salary upto- 35k in hand, 5 days a week working, both side cab, excellent comms skills required. Contact HR MONA-8168335948

Noida based international bpo is hiring for customer care profile only grad or undergrad with or without exp. can apply, salary upto- 40k in hand, 5 days a week working, both side cab, excellent comms skills required. contact HR MONA-8168335948

Manage inbound/outbound calls to address customer queries and issues. Deliver accurate solutions while maintaining professionalism. Adhere to call scripts, quality standards, and company policies.Update customer records and meet performance targets. Required Candidate profile Under graduate / Graduate/ Under graduate with Experience can apply Good English Comm skills Perks and benefits 15K to 25K CTC In-hand per education & experience

Key Responsibilities Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, live chat, and social media platforms. Issue Resolution: Identify and resolve customer issues efficiently, escalating complex problems to higher authorities when necessary. Product Knowledge: Maintain a deep understanding of our products and services to provide accurate information and guidance to customers. Record Keeping: Document all customer interactions, transactions, comments, and complaints in the CRM system. Feedback Collection: Gather customer feedback and relay insights to relevant departments to improve products and services. Collaboration: Work closely with other teams, such as sales and technical support, to address customer needs and ensure timely resolution of issues. Quality Assurance: Participate in regular training sessions to stay updated on product knowledge and company policies.

Hi Job Professionals!!! Greetings from Shining Stars!! HIRING FOR THE VOICE PROCESS FOR MULTINATIONAL BPO FOR NOIDA LOCATION Positions - Customer Care Executive REQUIREMENT - ANY UNDERGRADUATE FRESHER/ EXPERIENCE CAN APPLY OF THIS PROFILE. Salary - Fresher - Upto 2LPA Experience - Upto 3LPA Facilities - Cabs provide in Odd hours 6 days working Rotational Shift with Rotational Off Excellent communication required Role & responsibilities Respond promptly to customer inquiries via phone, email, chat, or social media platforms. Assist customers in navigating our products/services, troubleshooting issues, and providing solutions to their problems. Handle and resolve customer complaints in a professional and empathetic manner, aiming for first-contact resolution whenever possible.. Identify opportunities to upsell or cross-sell products/services to customers based on their needs and preferences. Continuously seek ways to improve the customer care process and contribute to overall customer satisfaction. How to Apply: For any further queries or to get your interview aligned please give a call on Kaynat - 8957778258 connect on this no. Please allow us time to revert and request you to drop either a text or drop your resume over the same number. Thanks & Regards Kaynat Khan Team Leader ShiningstarsITPL

Inbound Customer service Fresher or experience Salary upto 18k Qualification: Min HSC Perks & Benefits: Good Salary Huge Incentives Shifts: 6 Days working Rotational week-off Rounds of Interviews: HR round Operations round Client round Required Candidate profile Qualification :- HSC Pass To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Namrata:- 8624868754 (Call and What's app) Perks and benefits Good Salary with Huge Incentives

Manage inbound/outbound calls to address customer queries and issues. Deliver accurate solutions while maintaining professionalism. Adhere to call scripts, quality standards, and company policies.Update customer records and meet performance targets. Required Candidate profile Under graduate / Graduate/ Under graduate with Experience can apply Good English Comm skills Perks and benefits 15K to 18K CTC Day Shifts Fixed Shifts 6 Days PF

PRINCIPAL RESPONSIBILITIES: Work on the various front offices client tools as required for the specific queues and provide customer service through calls. Understand customer queries received through calls and act accordingly. Maintain a healthy and clean work environment & adhere to company policies and procedure. Continuous up gradation of process knowledge as required CRITICAL SKILLS REQUIRED Excellent communication skills. Comprehension - Ability to clearly understand the problem statement Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter. Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer. Strong customer service focus: - - Ability to empathize with the customer - Prioritizing customer needs Desired Skills: - Self-Discipline Learning and decision making Patience and action oriented Technical skills: - Basic Working knowledge of Computer & Knowledge of desktop computer system CANDIDATE SPECIFICATION Must have Graduates only eligible Comprehension skills to understand & communicate with all customers effectively. Telephone etiquettes. Candidate should be comfortable for a F2F interview at Sholingallanur

Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes, and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations. Currently we are looking for the position of Cloud Specialist 2 . We are accepting applications from Hyderabad and Kolkata location only as this is Work from Office job opportunity. The Cloud Specialist 1 is primarily responsible for responding to and resolving monitoring alerts responding to and resolving requests from customers partners and the company services team responding to incidents working Disaster Recovery failover testing and working scheduled maintenance windows within the cloud environment with assistance from team members. What you will be doing Qualifications: Must have a bachelor s degree A minimum of 3 Years - 5 years of experience working in Infrastructure Support or NOC Strong Knowledge of Cloud technologies, SQL & CRM based applications Strong troubleshooting & analytical skills Strong Knowledge of various monitoring tools like SolarWinds, BMC etc. Strong Knowledge of ITIL Strong Oral & Written communication skills Ability to multi-task and prioritize workload Adaptable to a 24/7 rotational shift model including night shifts Ability to adapt to continuously changing procedures and environment Strong Customer Handling experience preferred What will make you successful Responsibilities: Application Layer Monitoring on Cloud Monitor infrastructure including (Servers, Applications & Services) and remediate issues Documentation, recording and updating incident details in ITSM tool. Responsible for maintaining NOC related reports. Ensure maximum possible service availability and performance. Manage escalations within SLAs defined in the team s standard operating procedures. Coordination with stakeholders and third-party vendors. Support and Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk. Allocation of unresolved Incidents to appropriate support groups Monitoring & Tracking, reviewing the progress of an incident and keeping the user informed Manage requests / incidents assigned by Leads/Manager

*Min 0 - 6 months of experience in any customer support voice is added advantage ***Multilingual -- Malayalam + Hindi (2 are Mandate) *PC or laptop with 50 MBPS(Speed) internet connectivity are mandate *Immediate joiners only Required Candidate profile *Permanent WORK FROM HOME *Computer or laptop with internet connectivity are mandatory *Immediate joiners only Perks and benefits * PF & ESI

Process - SBI General Insurance sales Process Qualification:- Min HSC Salary :- 17-18k IN-HAND Week off :- Sunday fix off Shift :- 10 am to 7 pm Rounds of interview :- HR, Ops Exp :- English communication plus 6months on proper sales exp Required Candidate profile Qualification :- HSC Pass Job location :- Ghansoli To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact Person :- HR Namrata Mob No:- 8624868754

Attend and dial customers, provide them with adequate solutions, Provide accurate, valid and complete information by using the right methods/tools.Location-Mumbai(prabhadevi)

Proces:- Customer service Inbound voice Process -Fresher or experience -Salary upto 18k -Qualification: Min HSC Perks & Benefits: Good Salary Huge Incentives Shifts: 6 Days working Rotational week-off Rounds of Interviews:- HR round Operations round Client round Contact Details:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Namrata:- 8624868754 (Call and What's app)

Responsibilities: Manage client relationships Provide exceptional customer service Ensure customer satisfaction Handle customer queries & concerns Maintain high levels of CRM accuracy Knowledge of Google sheet and Annual bonus

7 to 11 Yrs years of experience in software development, with expertise in CRM & PowerApps both . Strong expertise in Power Apps, Power Automate, Power BI, and Dataverse. Proficiency in Azure services (API Management, Logic Apps, Functions, Service Bus, Key Vault, App Insights). Hands-on experience with Power Fx, JavaScript, TypeScript, Liquid, and custom PCF controls. Experience in REST APIs, Graph API, OData, and Microsoft Dataverse Web API.

Hiring for US International Voice Support Graduation not required Min 1 year experience required Salary Upto : 35k Inhand Incentives Upto (60k-70k) Rotaitional shifts & Week offs Both side trasport | Noida Location Contact : HR Abhay 7678331542 Required Candidate profile Good communication skills required Any location within Delhi NCR Age limit - 40yrs Immediate Joiner required only

Eurofins Assurance India Pvt Ltd is a leading certification body providing Audit & Certification , Inspections , and other services covering the broad spectrum of sustainable supply chain. Eurofins will help the customers to mitigate risks in their supply chain and to ensure the benchmarking performance with operations, processes, systems, people or capabilities. Whether you are in Food, Cosmetics, Consumer products or Health care sector, our global auditor and technical expert network will help to mitigate/eliminate your risks against supply chain and distribution flows: Regulatory and Industrial standards . We have accreditations for a number of different industry standards/memberships to ensure we service the entire supply chain. Receiving audit requests - Managing the audit booking process — Booking email — Reception of documents — Confirmation of necessary information — Audit creation in EOL online (Eurofins Internal Platform) — Update of the scheme platform (ICS database / BSCI Platform) — Communicate with customers, if necessary - Requesting invoices to accounting contacts to invoice factories, when paid locally - Performing the allocation of the audit "“ as long as the audit can be performed as per the scheme rules and EUROFINS internal procedures. Making sure that all audits bookings are processed on time and as per the process - Reporting to the manager any problem - Sending a detailed weekly booking status to customers as per request - Making quotations for specific cases based on validated prices Qualifications Any Graduation Degree Additional Information

Looking for individuals with excellent verbal and written communication skills to join our team in Kolkata and help the customers with their query. Share your CV with HR Ginni on WhatsApp @ 8755248734 Required Candidate profile - Excellent communication skills -Min 1 year documented experience in bpo - Willing to work in rotational shifts from office - Available to join on immediate basis

Reach out to potential customers via phone to promote services or products. Understand customer needs and recommend suitable solutions. Maintain and update a database of customer information and sales records. Required Candidate profile Follow up with leads to close sales and meet monthly targets Provide excellent customer service to enhance satisfaction and retention Collaborate with team members to develop effective sales strategie

A Tele Collection Officer primarily focuses on recovering overdue payments from customers through phone communication. They are responsible for contacting debtors, negotiating payment plans, and maintaining accurate records of their interactions. Required Candidate profile Language: Tamil, Telugu, Kannada, Malayalam, Hindi for Chennai Qualification: 10th,12th,Diploma or Any degree ( 2022, 2023, 2024 & 2025 ) Batches Immediate joiners preferred RUBY HR - 9361059331 Perks and benefits ESI, PF,INCENTIVES AVAILABLE

ResponsibilitiesFull time/Remote Key Responsinilities: Handle inbound and outbound calls. Resolve customer issues, complaints, and inquiries via phone, email, or chat. Update customer records and ensure data integrity. basic computer skills, including knowledge of MS office. Required system and wifi. NOTE- 1 yr customer support experience is mandatory. Interested candidates can contact 8264812719 for more details.

Responsibilities: * Collaborate with sales team on lead generation strategies * Manage CRM database using software * Analyze customer data to improve relationships * Report insights and recommendations to management Health insurance

Role Summary: We are hiring Customer Service Executives under the Universal Support model. In this role, you will handle customer queries and issues across all major channels inbound and outbound voice calls, chats, emails, and social media supporting both direct customers and store teams. Based on business needs, you may be assigned to a specific Line of Business (LOB). This is a multi-skilled role that requires flexibility, adaptability, and strong customer orientation. Key Responsibilities: Interact with customers through voice, chat, email, and social media platforms. Resolve queries related to products, orders, returns, exchanges, delivery issues, and general support. Make outbound calls for follow-ups, feedback collection, and issue resolution. Coordinate with internal teams to ensure timely resolution of escalated or complex issues. Support in-store teams in resolving customer escalations received via retail channels. Maintain detailed and accurate records of each interaction in CRM systems. Follow standard operating procedures (SOPs), quality standards, and compliance policies. Stay updated with product knowledge, ongoing promotions, and process updates. Key Performance Indicators (KPIs): Customer Satisfaction Score (CSAT) Maintain high customer satisfaction through quality service. Average Handling Time (AHT) Efficiently manage time across all interactions. First Contact Resolution (FCR) Resolve customer issues within the first contact wherever possible. Response Time (TAT) Ensure timely responses across email, chat, and social media. Quality Score Adhere to SOPs, communication protocols, and accuracy guidelines. Schedule Adherence – Maintain shift discipline and punctuality. Daily Productivity – Meet daily targets across channels (calls, chats, emails, tickets). Escalation Rate – Minimize avoidable escalations through proactive resolution. Repeat Rate – Reduce repeat customer contacts by resolving issues completely. Reopen Rate – Ensure accuracy and completeness to avoid ticket reopening's. Case Management – Effectively manage open cases, follow-ups, and closures within SLA. Escalation Control – Flag genuine escalations while independently handling routine queries. Note: All KPIs, targets and benchmarks will be defined on a monthly basis in line with business goals and process requirements. Required Skills & Qualifications: Education: Minimum HSC or Graduate in any discipline. Experience: Minimum 1 year of experience in a customer service role (voice/chat/email/BPO/e-commerce). Good communication skills in English; knowledge of regional languages is a plus. Comfortable with rotational shifts, including weekends and public holidays. Basic computer skills and familiarity with CRM tools, ticketing systems, and chat/email platforms. Strong interpersonal skills, empathy, and a solution-oriented mindset.

Hiring for International BPO || Noida || Gurgaon UG & Grad both can apply Fresher & Exp can apply Rotational shifts & Offs Salary- 15-40k in hand Uncapped incentives 2-way cabs Complementary meals** Vipul - 8448337227 Bhawna - 9319381476