9138 Customer Handling Jobs - Page 49

We are looking for a proficient CSE to join our team for the Kilpauk /Tidal Park Locations Act as the first point of contact ensuring all communication like answering phone calls and responding to emails is handled promptly and professionally. Required Candidate profile Providing excellent customer service to all inquiries/clients Excellent communication skills Good at Microsoft Office Adaptability Perks and benefits Performance bonus

Role & responsibilities Responsibilities Initiate outbound calls to inactive driver-partners and understand their reasons for leaving the platform. Identify and address dissatisfaction, concerns, or misconceptions with clarity and empathy. Use persuasive communication and sales techniques to convey the benefits of rejoining the platform. Engage drivers who may have migrated to competitors and present compelling reasons to return. Share updates about new features, incentives, or improvements that may address past issues. Maintain high satisfaction scores and contribute to reactivation targets. Document insights and feedback to help shape future engagement strategies. Qualifications A degree in any discipline. Strong verbal and written communication skills in the relevant local language(s). Basic computer literacy and ability to navigate digital tools. Confidence and fluency in delivering a sales pitch over the phone. Ability to listen, empathize, and respond with appropriate solutions. Resilience in handling objections and turning negative sentiment into positive outcomes. Prior experience in customer support, sales, telecalling, or re-engagement campaigns is a strong plus.

Excellent communication required. US Customer Service voice process. We are looking to hire candidates from Gurgaon and for Kolkata location Minimum 6 months of experience is required in International voice process. Customer Service Executive Customer Support Executive - Virtual Interview only Blended process (voice Process) 2 days rotational off. US or Night shift Work From Office Good communication required Immediate joining required Pls call Mamta 9176149292 for more info. Thanks, Mamta 9176149292

Des-Asst Manager Phone Banking Salary : Exp with voice Process Exp -24K Fresher with Excellent Com Skills - 17K Work Location - Thane/Vashi Andheri Process-Banking Voice process 5 days Working Work From office Call 8080126356 Ekta www.hyfly.in Required Candidate profile Handle inbound Video calls of the customers to complete the full KYC Verify the details submitted by the customer while opening the account and Document submitted are matching Ensure KYC is completed Perks and benefits Medical Allowance + Daily Allowance

Responsible for RFQ Management for all Customers, customer handling, Business Development, RFQ Management, Budgeting, Long Term Planning, Customer to be dealt: TKML, Reanault, Nissan, Isuzu Candidates from Alloy Wheel supplier will be preferred

Were Hiring | L1 Student Support Associate | Mumbai- Marol(Work from Office) Location: Marol, Mumbai Experience: 0 - 2 Years | Full-Time | Rotational Shifts (including weekends & holidays) Are you passionate about helping learners succeed? Join upGrad , Asias largest integrated learning and career development company, as an L1 Student Support Associate ! You’ll be the first point of contact for our learners, solving queries through chat and tickets, and ensuring they have a smooth, supportive experience throughout their journey with us. What You’ll Do: Handle student queries via Freshdesk & live chat Ensure timely and quality resolution of issues Collaborate with teams for smooth escalations Log all interactions and follow up proactively What We’re Looking For: Strong communication & problem-solving skills Ability to multitask under pressure Prior experience in support/customer service is a plus Familiarity with tools like Freshdesk is a bonus Qualification: Bachelor’s degree in any discipline or 12th Pass in any stream. Why Join upGrad? Be a learner advocate and make real impact Collaborate across teams in a fast-growing EdTech environment Unlock learning & growth opportunities within the company Interested? Apply now or tag someone who might be a great fit! Shreelakshmi.chandra@upgrad.com Whatsapp: +919986977622

Job description Handle customer queries via Voice email , chat.. Provide excellent customer service by resolving issues promptly. Work on international Voice process for multiple clients Utilize blended process skills to handle semi-voice calls

Top MNC hiring for voice process at Electronic City , Bommanahalli.Manyata tech [park, Brookefield, Whitefield, BTM layout, customer support Fresher , Experience -Grads/under grads can apply Call Reza- 9942645691 Perks and benefits Good Incentive Packages,Transport, 5 Days, Top MNC

Responsibilities: * Manage customer relationships through effective communication * Prepare monthly reports with Excel proficiency * Handle customer queries via phone calls * Oversee retail sales team performance

Job description Handle customer queries via Voice email , chat.. Provide excellent customer service by resolving issues promptly. Work on international Voice process for multiple clients Utilize blended process skills to handle semi-voice calls

Handling customer query in voice process and chat process

Job Description- Corporate Operation Executive (UAE & KSA) Job Title: Corporate Operation Executive Job Location: Navi Mumbai Position Overview : The corporate operation executive plays a vital role in managing operations for senior management and corporate travellers with document attestations, work visa permits and coordination with embassies and consulates. Key Responsibilities: Facilitate the attestation and submission of documents for visa applications to be used in UAE and KSA on behalf of corporate clients. Assisting the clients in making work visa arrangements available. Supporting the senior management of corporates on their queries regarding to various services. Strong coordination with clients, vendors and senior management of corporates for complete lifecycle management. Overseeing meetings and showcasing presentations as requested by the various departments of the different corporate firms. Excellent at relationship building with senior management and addressing to all queries in a prompt manner. Liaise with embassies and consulates to obtain information on visa requirements, processing times and submission procedures. Maintain accurate records of supporting documents and correspondences with diplomatic missions and respective government bodies. Ensure compliance with data protection regulations and corporate travel policies. Qualifications & Skills: Bachelors degree in Business administration, Management or a related field (Preferred). 1+years of proven experience in customer service roles within the Bpo, Travel and tourism or consumer services Industry. Excellent Communication, Negotiation, Interpersonal, Email correspondence and Presentation skills. Proficiency in using CRM systems, document management tools and Microsoft Office Suite for record keeping and correspondence. Why Join Us? Competitive salary. Exposure to International clients and services. Opportunities for career growth and development.

Job Role: Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross selling targets progressively Sale of MF and Insurance products Fee Income Branch Administration Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch

Desired Candidate Profile 1-4 years of experience in sales or related field (preferably from banking industry). Strong communication skills for effective customer handling and relationship building. Proficiency in field work, including travel requirements within assigned territories.

Major Deliverables: Generate leads & business from assigned dealership as well as the open market Maintain a healthy relationship with Dealers for sales objective. Ensuring Post Disbursal Documents (PDD) updation RC, First EMI & Non starter collection & its updation to maintain the portfolio Timely Communication to dealers staff about the scheme / HO communication about payouts/RC, etc Ensure enhanced sourcing & business at the dealer counter(s) being managed Ensure proper implementation of all the finance schemes in operation at Dealer level & impart regular training on the same to the dealer Sales team Understanding of customers need and proper guidance / explanation of the finance schemes to the customers Daily sharing of MIS with case wise status of the leads given by dealership Minimum Nos. expected as per productivity matrix. Login to conversation to maintain the targeted ratio. Location - Mumbai, Delhi, Pune, Bangalore, Hyderabad, Chennai

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations. Location - Mumbai, Delhi, Pune, Bangalore, Hyderabad, Chennai

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations. Location - Mumbai, Delhi, Pune, Bangalore, Hyderabad, Chennai

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

Generate leads & business from assigned dealership as well as the open market Maintain a healthy relationship with Dealers for sales objective. Ensuring Post Disbursal Documents (PDD) updation RC, First EMI & Non starter collection & its updation to maintain the portfolio Timely Communication to dealers staff about the scheme / HO communication about payouts/RC, etc Ensure enhanced sourcing & business at the dealer counter(s) being managed Ensure proper implementation of all the finance schemes in operation at Dealer level & impart regular training on the same to the dealer Sales team Understanding of customers need and proper guidance / explanation of the finance schemes to the customers Daily sharing of MIS with case wise status of the leads given by dealership Minimum Nos. expected as per productivity matrix. Login to conversation to maintain the targeted ratio. Location - Mumbai, Delhi, Pune, Bangalore, Hyderabad, Chennai

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

To ensure the achievement of disbursement targets of retail loan product with minimum delinquency. Identify target areas for prospective business Pre-screen customer segments as per the organization norms Ensure the number of log in along with disbursement Sanction ratio target achievement Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements Execute sales promotion activities to build customer interest in the TCFSL brand Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships with new vendors. Develop strong distribution channels Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market. Ensure compliance to all Audit / RBI regulations. Exp (in yrs) :- 0-3 yrs Qualification :- Graduate in any discipline Location - Mumbai, Delhi, Pune, Bangalore, Hyderabad, Chennai

NKP Pharma is looking for OFFICER / EXECUTIVE (SERVICE) to join our dynamic team and embark on a rewarding career journey Interacting with customers to address their inquiries or issues Providing information and assistance to customers regarding products or services Troubleshooting technical issues or problems with products, and providing solutions or workarounds as needed Escalating complex issues to higher-level support staff or management as needed Documenting customer interactions and maintaining accurate records of customer issues, inquiries, and resolutions Collaborating with other teams such as sales, marketing, and engineering to ensure customer needs are met and issues are resolved in a timely and satisfactory manner Identifying trends or patterns in customer issues or inquiries and providing feedback to the company to improve product design, delivery, or customer service Maintaining a positive and customer-oriented attitude and ensuring customer satisfaction is a top priority Meeting performance metrics and targets related to customer satisfaction, response time, and issue resolution Excellent communication and interpersonal skills

Roles & Responsibilities: - Make outbound calls to potential customers. - Explain product/service details and benefits. - Answer customer queries and handle objections. - Persuade customers to buy and close sales deals. - Maintain a database of customer interactions. - Follow up with interested customers for conversions. Key Skills Required: - Good communication and convincing skills - Basic customer handling skills - Confidence and a positive attitude - Ability to handle rejections and stay motivated - Basic computer knowledge (typing, data entry) - Fluency in the required language(s)

Customer Service Executive - NCV Finance - Other OEM - NCV Finance Other OEM - Motor Finance - Sales Lead Generation Generate leads for ILSCV deals through interactions with DSE or through channel partners/open market. Customer Relationship Management End to end customer relationship management including explaining product offerings and resolving sales queries. Cross-selling product offerings to customers. Educates customers with information to build their understanding of issues and capabilities. Goes beyond their day-to-day work to assist customers in a positive manner. Dealer Relationship Management Maintaining relationship with assigned dealer. Deal Processing Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc) Internal Stakeholder Management Interact with operations and credit team in order to ensure smooth processing of loan application.

Key Objective of the Job: Timely recovery of dues, maintaining customer relationships, monitoring accounts, and ensuring compliance with legal and company policies to meet collection targets and mitigate financial risks.Top of FormBottom of Form Key Deliverables: a)Collection Activity Achieve assigned collection targets for SLCV&PV (in the 0-3 range) b)Customer Management Ensure that the daily visit and the customer target is met Ensuring regular contact with existing clients to maintain company's presence c)Adherence to the Process Should adhere to the laid down processes Accept Challenges Should be able to work under challenging environment d)Document management Ensure all collection documents are submitted correctly and on-time