9100 Customer Handling Jobs - Page 28

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

We are looking for smart professionals with a great attitude to make every single client interaction delightful Location - Airoli Mumbai Fresher required with good communication. HSC / 12th pass / undergraduates can also apply. Designation: Customer Service Associate (Night Shift) Your Impact as a Customer Service Associate - US process Customer Service through calls. Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort Maintain Internal & Client level delivery quality on calls. Adhere to Customer Service Attendance & Accountability policies Execute issue /query resolution and ensure proper documentation &follow-up Identify, share and support operational improvements Education: Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc (Except Stats, Maths Hons & EcoHons) Required Experience Excellent communication skills Should be flexible to work in rotational shifts Proficient in computer usage and Basic knowledge on MSOffice We Offer You: Defined career roadmap which offers growth opportunities Performance based incentive program Investment in talent development and skills enhancement Work life balance with 5 day workweek Collaborative environment with best in class professionals Focus on colleague engagement and fun@work Insurance benefits Location : Airoli, Mumbai Interested candidates, please apply directly or share your resumes on : Deepak@niitmts.com Contact - 8287583887

Urgent Requirement in Kotak Mahindra Bank Video KYC Only for Male Candidates Graduation Mandatory Job Location: Noida sector 16 Education Criteria: Graduate and above Age Criteria: 30 max Communication -Good Communication Skills Experience: Fresher Job Role: Connect with customer through video call and complete the VKYC Documentation And Cross selling. Location :- Noida sector 16 To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mayuresh:- 9822643973

Responsibilities: * Manage customer queries via phone & email * Resolve issues promptly * Meet KPIs related to call volume & resolution time * Maintain high NPS score through excellent service Provident fund Annual bonus Health insurance

Are you passionate about building relationships with high-net-worth clients? We have an exciting opportunity for Sales & Service Relationship Managers to join our team! Excellent Opportunity for Relationship Manager / Senior Relationship Manager Role Preferred candidate profile with good communication HNI and NRI experts in BPOs often work in roles where they manage relationships with high-net-worth clients, ensuring personalized service and satisfaction. They act as relationship managers, providing tailored solutions to meet the needs of HNI clients. NRI / HNI sales teams offer tailored matchmaking services, where the process is more personalized and discreet. Handling both service and sales needs of the customer 1-6 years of experience in sales or relationship management, ideally in sectors like wealth management, luxury services, premium real estate, banking ,Tele-Com, BFSI, SAAS and IT sales. Salary and Benefits - Fixed Salary + Incentive Rs. 5000/- to Rs.45000/- Per month Statutory Benefits, PF, ESI, Bonus, Gratuity, Leave all provided Opportunities to learn and grow with the Company Yearly salary Hike Direct Onroll Job Internal Job Promotions (IJP) Reference- Priyanka A N -Call / WhatsApp -9025990566

Urgent Hiring For "Email Support Executive" Experience - Minimum 1 year of Email Shift- Day shift Immediate joiners preferred Package - 3 LPA - 3.5 LPA HR Krapanshi 9111762733 Required Candidate profile Graduation is mandatory Good communication is required 1 year experience is mandatory in banking or BPO Email drafting experience is compulsory

we are looking for candidates to work for voice Customer service process with salary up to 18000 Excellent English Speaking n Telugu must have own laptop and wifi connection Permanent work from home call now HR salma 8097951198 sam 8828571104

1. PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) STAKE HOLDER MANAGEMENT Act as a Single Point Of Contact for New Bank and New sales team. Will have to support all the branches in the assigned circles. Ensuring MIS and dashboards are published and shared with the required teams/ stakeholders Train and develop the bank & Sales employees in terms of processes, function, quality standards product and system. ONE POINT CONTACT Responsible for liasioning with other support units at HO (such as Finance, Administration, NB, Renewals, Claims, IT) to ensure that all operational issues are resolved With Axis Bank targeting 1500 cr in the current financial year, will need to support on all functions. Following up with underwriters till conversion of the policy Co-ordinating with client for the pending documents and arranging medicals if required. Follow up with internal teams for the issuance till dispatch of policy documents. CUSTOMER SERVICE & COMPLIANCE Help resolve all customer complaints pertaining to the hub including follow up with the bank and distribution team for the same. Ensuring 100% compliance in all established processes and procedures Initially will be working as Customer Service Representative to close all service transactions for the cluster. PERSISTENCY Maintaining Persistency of the branch by following up with Sales. Preparing MIS for bank and internal sales team Persistency to be maintained at 85% across the circles AUDIT AND PROCESS IMPROVEMENT Conduct internal process reviews to identify service gaps and took corrective measures to ensure excellence and compliance to guidelines. Handle audits and closure of audit queries including statutory audits, process audits as well as audits on department and customer's processes

Emails and Chats Role - Customer Service- Chat/Email process Designation - E1/E2 Location - Thane KEY RESPONSIBILITIES AND ACCOUNTABILITIES : 1.To attract potential customers by answering product and service questions. 2. To suggest information about other products and services. 3.To Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. SKILLS & KNOWLEDGE 1.Proven Customer Support Experience. 2.Strong Communication, comprehension and presentation skills. 3. Ability to multi-task, prioritize and manage time effectively. 4. Graduate / Post graduate with minimum 1 year of experience in chat/email process 5.Familiar with CRM systems and practices. 6. Candidates from broking industry are preferred. Number of Requirements : 15 Share resume on: smruti.kadam@kotak.com

1. PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Servicing walkin customers during Office Hours. Retaining PHs who come for Surrenders. Achieving RWP Targets in Renewals. Converting payment of PHs to Autopay mode. Achieving LAIP Targets. Visiting customers for all of the above or as required for the purposes of relationship management. Maintaining of all documentation, adhering to all processes and guidelines involved in operational procedures. 2. DECISIONS (Key decisions taken by job holder at his/her end) Calling / Visiting PHs in collection of RWP. Calling / Visiting PHs in HHID data. Calling / Visiting PHs to collect and register Autopay Mandates. Calling / Visiting PHs to register LAIPs. 3. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work Coordinating with Sales for RWP, LAIP, Autopay and other activities External Clients Roles you need to interact with outside the organization to enable success in your day to day work Calling / Visiting PHs in collection of RWP. Calling / Visiting PHs in HHID data. Calling / Visiting PHs to collect and register Autopay Mandates. Calling / Visiting PHs to register LAIPs.

Role & responsibilities Coordinate daily customer service operations to ensure seamless delivery and prompt follow-ups. Deliver timely, high-quality assistance to customers across all platformsphone, email, chat, and inperson. Resolve customer inquiries efficiently or escalate them to the appropriate team as required. Track and manage customer issues from initial contact through resolution, ensuring accountability and satisfaction. Preferred candidate profile Preferred experience in the Mutual Fund industry , with a solid understanding of financial products and investor servicing. Proven track record in client handling , delivering prompt and professional support across various channels (phone, email, walk-ins). Skilled in resolving customer queries and providing end-to-end assistance, with the ability to escalate complex issues when needed. Experience in managing daily customer service operations , ensuring a seamless and customer-focused approach.

Job Details Hiring for international Process Customer Service - Salary: - Freshers: up to 3.5 LPA - Experienced: up to 6 LPA - Job Type: International Voice Process - Clients: UK and US clients - Working Days: 5 days/week, 2 days off Job Description - Responsibilities: - Handle customer queries and provide assistance - Resolve customer issues efficiently and effectively - Respond to customer queries in a timely and accurate manner - Follow up with customers for further information - Requirements: - Excellent communication and problem-solving skills - Patience when handling tough cases - Flexibility with rotational shifts Eligibility Criteria - Qualification: Graduate or undergraduate with good skills and fluency in English - Experience: Minimum 1 year of experience in International Voice Process/Non-Voice Process or freshers with good communication skills - Flexibility: Willingness to work in rotational shifts Contact Information Call : HR Devishree- 9901195084(call or whats app) Email id @devishreethejobfactory@gmail.com Note - Immediate joiners preferred

1. PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Servicing walkin customers during Office Hours. Retaining PHs who come for Surrenders. Achieving RWP Targets in Renewals. Converting payment of PHs to Autopay mode. Achieving LAIP Targets. Visiting customers for all of the above or as required for the purposes of relationship management. Maintaining of all documentation, adhering to all processes and guidelines involved in operational procedures. 2. DECISIONS (Key decisions taken by job holder at his/her end) Calling / Visiting PHs in collection of RWP. Calling / Visiting PHs in HHID data. Calling / Visiting PHs to collect and register Autopay Mandates. Calling / Visiting PHs to register LAIPs. 3. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work Coordinating with Sales for RWP, LAIP, Autopay and other activities External Clients Roles you need to interact with outside the organization to enable success in your day to day work Calling / Visiting PHs in collection of RWP. Calling / Visiting PHs in HHID data. Calling / Visiting PHs to collect and register Autopay Mandates. Calling / Visiting PHs to register LAIPs.

Graduate with Excellent communication skills required in ENGLISH. WORK FROM OFFICE Job Responsibilities: - 1. Resolve customer complaints via Call. 2. Responding promptly to customer inquiries. 3. Ensure customer satisfaction and provide professional support. 4. Proper resolution to customer Queries. Job Requirements: Flexibility to work in 24/7 environment Excellent Communications skills required in ENGLISH 1 Year experience in BPO Graduation Mandatory Salary: 30,000k ctc 5.5 Days Working Shift - 9 Hour Rotational AND Afternoon Shifts, For Male 24*7 (Last shift 5 pm to 2 am) for Females DAY SHIFTS ONLY 6 am to 8 pm (Any 9 Hours window) Location : Noida sector 60 Interested candidates can WhatsApp to Schedule their interview on the Below mentioned number 9211695765 HR SARIKA Interview Details: Contact Person: HR SARIKA Contact Number : 9211695765 Timing : Monday to Saturday from 10:00 AM to 3 PM. Address : I Energizer, A-37, GATE NO. 2, Sec- 60, Noida. Near Sector 59 metro station Feel free to refer your friends and share the contact number 9211695765

Process :- Personal Loan Officer- Outbound Process (Telesales) Inbound and Outbound process HSC Mandatory Fresher & experience both can apply Good English + good sales knowledge in hindi Salary:- Up To 23 k (Based On Role) Required Candidate profile Qualification :- Hsc Pass Don't wait – opportunities like this don’t last long! Contact today and take the first step toward a rewarding career. HR Priyanka :-7875990932 Perks and benefits Good salary With Unlimited Incentives

Inbound process HSC Mandatory Fresher & experience both can apply Good English + good sales knowledge in hindi Salary:- Up To 23 k (Based On Role) Required Candidate profile Qualification :- Hsc Pass Don't wait – opportunities like this don’t last long! Contact today and take the first step toward a rewarding career. HR Priyanka :-7875990932 Perks and benefits Good salary With Unlimited Incentives

1. PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Servicing walkin customers during Office Hours. Retaining PHs who come for Surrenders. Achieving RWP Targets in Renewals. Converting payment of PHs to Autopay mode. Achieving LAIP Targets. Visiting customers for all of the above or as required for the purposes of relationship management. Maintaining of all documentation, adhering to all processes and guidelines involved in operational procedures. 2. DECISIONS (Key decisions taken by job holder at his/her end) Calling / Visiting PHs in collection of RWP. Calling / Visiting PHs in HHID data. Calling / Visiting PHs to collect and register Autopay Mandates. Calling / Visiting PHs to register LAIPs. 3. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work Coordinating with Sales for RWP, LAIP, Autopay and other activities External Clients Roles you need to interact with outside the organization to enable success in your day to day work Calling / Visiting PHs in collection of RWP. Calling / Visiting PHs in HHID data. Calling / Visiting PHs to collect and register Autopay Mandates. Calling / Visiting PHs to register LAIPs.

Hiring for Customer service \ Sales (Only Voice) Location : Gurgaon/Noida Undergraduate with minimum 12 months of experience Salary - 36k Inhand Performance based incentives Both side cab | Rotaitional shifts & Offs Contact - Abhay 7678331542 Required Candidate profile Excellent Communication* Any industry experience will do (BPO Preferred) Any Education Any Location within Delhi NCR Immediate Joiner preferred

we are currently hiring for International Voice and Non-Voice Process roles. Position Details: Role: International Voice / Non-Voice Process Work Days: 5 Days Working, 2 Days Rotational Off Cab Facility: One-way cab provided Location: Bangalore

Job Responsibilities: Outbound Calling: Make outbound calls to prospects within target markets to introduce the company's EXIM services and offerings. Use scripts or talking points provided by the sales team to effectively communicate the value proposition and generate interest. Lead Qualification: Qualify leads based on predefined criteria, such as import-export requirements, industry sector, and potential volume of trade. Gather information about the prospect's needs, budget, and decision-making authority to assess their potential as a sales opportunity. Product Knowledge: Learn about the company's EXIM services, including import-export procedures, trade regulations, documentation requirements, and value-added services offered. Develop a basic understanding of key features and benefits to effectively communicate with prospects. Appointment Setting: Schedule appointments or follow-up calls for the sales team to further discuss the company's offerings and explore potential business opportunities. Provide necessary information to the sales team to facilitate productive discussions with prospects. Database Management: Maintain accurate records of calls, leads, and interactions in the CRM system or database. Update contact information, notes, and follow-up actions to track the progress of leads and ensure timely and appropriate communication. Feedback and Reporting: Provide feedback to the sales and marketing teams based on prospect interactions, including insights into customer needs, objections, and market trends. Assist in generating reports on call activities, lead conversions, and pipeline progress. Compliance: Ensure compliance with regulations governing telemarketing and data privacy, including obtaining consent for calls and adhering to do-not-call lists or opt-out requests. Key Skills and Qualifications: Communication Skills : Good verbal communication skills to engage prospects, convey information effectively, and build rapport over the phone. Ability to listen actively, ask relevant questions, and address objections professionally. Attention to Detail: Keen attention to detail in maintaining accurate records, updating databases, and following up on tasks. Ability to ensure data accuracy and completeness to support sales activities. Customer Focus : Customer-oriented mindset with a focus on understanding customer needs and providing solutions that meet their requirements. Ability to empathize with prospects and offer appropriate assistance. Resilience : Resilience and persistence to handle rejection and maintain motivation in a high-volume outbound calling environment. Ability to stay focused on goals and maintain a positive attitude. Strong organizational skills to manage call schedules, follow-up activities, and CRM data effectively. Ability to prioritize tasks and manage time efficiently to maximize productivity. Team Collaboration : Willingness to collaborate with the sales team, marketing team, and other stakeholders to align efforts and achieve common goals. Ability to share insights and feedback to improve overall sales performance.

Job Responsibilities: Outbound Calling: Make outbound calls to prospects within target markets to introduce the company's EXIM services and offerings. Use scripts or talking points provided by the sales team to effectively communicate the value proposition and generate interest. Lead Qualification: Qualify leads based on predefined criteria, such as import-export requirements, industry sector, and potential volume of trade. Gather information about the prospect's needs, budget, and decision-making authority to assess their potential as a sales opportunity. Product Knowledge: Learn about the company's EXIM services, including import-export procedures, trade regulations, documentation requirements, and value-added services offered. Develop a basic understanding of key features and benefits to effectively communicate with prospects. Appointment Setting: Schedule appointments or follow-up calls for the sales team to further discuss the company's offerings and explore potential business opportunities. Provide necessary information to the sales team to facilitate productive discussions with prospects. Database Management: Maintain accurate records of calls, leads, and interactions in the CRM system or database. Update contact information, notes, and follow-up actions to track the progress of leads and ensure timely and appropriate communication. Feedback and Reporting: Provide feedback to the sales and marketing teams based on prospect interactions, including insights into customer needs, objections, and market trends. Assist in generating reports on call activities, lead conversions, and pipeline progress. Compliance: Ensure compliance with regulations governing telemarketing and data privacy, including obtaining consent for calls and adhering to do-not-call lists or opt-out requests. Key Skills and Qualifications: Communication Skills : Good verbal communication skills to engage prospects, convey information effectively, and build rapport over the phone. Ability to listen actively, ask relevant questions, and address objections professionally. Attention to Detail: Keen attention to detail in maintaining accurate records, updating databases, and following up on tasks. Ability to ensure data accuracy and completeness to support sales activities. Customer Focus : Customer-oriented mindset with a focus on understanding customer needs and providing solutions that meet their requirements. Ability to empathize with prospects and offer appropriate assistance. Resilience : Resilience and persistence to handle rejection and maintain motivation in a high-volume outbound calling environment. Ability to stay focused on goals and maintain a positive attitude. Strong organizational skills to manage call schedules, follow-up activities, and CRM data effectively. Ability to prioritize tasks and manage time efficiently to maximize productivity. Team Collaboration : Willingness to collaborate with the sales team, marketing team, and other stakeholders to align efforts and achieve common goals. Ability to share insights and feedback to improve overall sales performance.

1. PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Servicing walkin customers during Office Hours. Retaining PHs who come for Surrenders. Achieving RWP Targets in Renewals. Converting payment of PHs to Autopay mode. Achieving LAIP Targets. Visiting customers for all of the above or as required for the purposes of relationship management. Maintaining of all documentation, adhering to all processes and guidelines involved in operational procedures. 2. DECISIONS (Key decisions taken by job holder at his/her end) Calling / Visiting PHs in collection of RWP. Calling / Visiting PHs in HHID data. Calling / Visiting PHs to collect and register Autopay Mandates. Calling / Visiting PHs to register LAIPs. 3. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work Coordinating with Sales for RWP, LAIP, Autopay and other activities External Clients Roles you need to interact with outside the organization to enable success in your day to day work Calling / Visiting PHs in collection of RWP. Calling / Visiting PHs in HHID data. Calling / Visiting PHs to collect and register Autopay Mandates. Calling / Visiting PHs to register LAIPs.

We are currently hiring for one of our client who is a leader in the Agri Tech space. It has been in the industry for the last 10 years. Details of the same are mentioned below: Job location - Marol, Andheri East / Pune (WFH) Working days - 6 days working Timing - 9 am to 8 pm ( 9 hr shift) No night shift Education - 12th Pass Experience - Minimum 6 months 1. Video Support Team - Languages Required: Marathi, Kannada, and Telugu 2. Support Team - Languages Required: Bengali Odia Punjabi 3. Recharge Languages Required: Telugu Punjabi Hindi and Marathi Candidates who apply need to have all their documents in place before applying - last 3 months pay slips - Offer letter - Experience letter - Reliving letter - Pan card - Aadhar card Immediate joiners preferred.

Roles and Responsibilities: Perform lead generation activities Handle inquiries, prepare quotations and proposals Ensure prompt follow up with prospective customers Support customer during project execution and co-ordinate with other teams to ensure smooth execution Active order status tracking and monitoring Manage customer feedback, referrals and reviews Requirement: 2-6 years of experience in Solar PV industry ( Male Preferred ) Knowledge of solar PV technology and products Knowledge of Solar PV market in relevant location, policies and benefits (subsidies, charges etc.) Good communication skills

Responsibilities Make outbound/inbound calls to potential delivery partners Help with app installation, login issues, and activation steps Maintain call logs and update CRM records accurately Meet daily/weekly onboarding targets CONTACT :7207580022