Posted:1 month ago|
Platform:
Work from Office
Full Time
Join our growing Customer Experience (CX) team and be the friendly voice our customers trust. This role is primarily voice-based and chat/email support, where you'll solve problems, guide users, and make every interaction a positive one.
Handle customer queries via phone, chat, and occasionally email.
Troubleshoot issues and provide quick, accurate solutions.
Update and maintain customer records in our database.
Collaborate with internal teams to improve service quality.
Keep conversations empathetic, clear, and professional.
2–5 years of experience in both voice and non-voice (chat/email) customer support processes.
Excellent English communication skills (verbal & written).
Strong problem-solving skills with a customer-first mindset.
Prior experience in a blended process is preferred.
Firstclub Retail
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